Sophie Miller

I am a highly organised and adaptable professional with a diverse background including customer service, community healthcare, and clinical roles. My career is built on strong communication abilities, calm problem-solving, and creating safe, respectful environments. I am comfortable working independently, navigating complex regulations, and using my ongoing psychological studies to deeply understand and meet the needs of others.

Customer Service Advisor at HMRC - PAYE (2026-01 – Present)

• completed comprehensive remote training and systems training focused on PAYE legislation, tax codes, and civil service compliance protocols.
• learned to navigate multiple internal HMRC database systems.
• rapid data entry, digital information retrieval, and maintained accurate records.

Optical Assistant (domiciliary) at Specsavers Home Visits Team (2023-01 – 2025-12)

• managed an independent daily itinerary to provide eyecare and technical support to up to 30 vulnerable patients a day in their homes.
• adapted my communication style with each individual to suit their needs.
• maintained meticulous clinical records and stated highly alert to community adult safeguarding needs.
• coordinated updates and further visits with family members, care home managers, and other professionals.

Senior Optical Consultant at Boots Opticians (2017-01 – 2023-12)

• oversaw daily operations of the contact lens clinic, managing patient recalls and records, and appointment scheduling.
• dispensed a wide range of lens options suitable with a patients' up to date examination.
• trained other staff and patients on safe contact lens hygiene and care - managed CL department independently.

Support Work (domiciliary) at DK Home Support (2021-01 – 2021-12)

while furloughed

• delivered personal care, practical, and medical assistance to vulnerable and/or disabled adults in line with their care plans.
• protected individuals' dignity and independence.
• completed accurate shift logs and medication records to ensure absolute continuity of care.

BSc (Hons) in Psychology with Counselling – Arden University (2026-01 – 2029-12)

Certificate of Higher Education in Maths & Biology – Teesside University (2019-01 – 2021-12)

A-Levels in Philosophy & Theology, Dual Award Mixed Sciences – St. Robert of Newminster Catholic School & Sixth Form College (2012-01 – 2019-12)

GCSEs in Mathematics, English, & Biology – St. Robert of Newminster Catholic School & Sixth Form College (2012-01 – 2019-12)