Clinic Lead Physiotherapist at The Carter and George Practice (2024-03 – Present)
- Scaled and optimised a high-volume clinical at the company flagship site, delivering 260+ weekly appointments, improving utilisation, workflow efficiency, and patient access to high quality healthcare services.
- Site operations lead ensuring appropriate staffing, health and safety protocols are in place, diary management is optimal and all procedures are followed and acted on accordingly.
- Maintained full CQC compliance while balancing operational efficiency and high standards of care delivery.
- Identified operational inefficiencies across documentation, patient flow, and booking systems, seeking and implementing continuous improvements, including the use of AI, Templates and Automated communications; reducing clinician workload, improving their wellbeing and service delivery.
- Acted as a bridge between clinical delivery and business performance, aligning patient outcomes with commercial success. Drove £857k annual revenue through KPI led performance management and capacity optimisation.
- Manage 7 current team members, mentoring two clinicians into management positions through tailored supervision.
- Experience using clinical management systems to track and optimise performance metrics.
- Implemented structured CPD systems to improve team performance and clinical consistency, embedding a culture of continuous learning and sharing of knowledge and skills.
- Provide elite physiotherapy assessment, diagnosis and treatment for a broad patient caseload.
Senior Physiotherapist at The Carter and George Practice (2022-04 – 2024-03)
- Recognised for outstanding performance and promoted to lead the companys flagship clinic based on leadership and communication, alongside client and peer feedback.
- Delivered assessment, diagnosis and rehabilitation pathways for clients, utilising evidence-based practices and objective data to enhance performance outcomes and minimise re-injury rates. Discussing recovery and rehabilitation with empathy and support.
- Proactively engaged in supervision, professional development, and consistently exceeded standards in documentation, reporting and consultant referrals.
Academy Physiotherapist at Tottenham Hotspur Football Club (2022-10 – Present)
- Deliver high-impact rehabilitation and urgent pitch-side medical support to academy players, managing acute injuries and implementing recovery strategies to facilitate safe and timely return to sport.
- Regularly analyse performance data, reviewing trends to support return to play decisions.
- Work collaboratively with coaching, management and medical staff to ensure effective communication and smooth integration of injury management plans in a fast-paced, high-pressure environment.
- Supported daily operations, prioritising athlete welfare and excellence, whilst maintaining confidentiality.
Senior Physiotherapist Complex Medicine Team at Luton and Dunstable University Hospital (2021-06 – 2022-04)
- Senior team member providing excellent patient care whilst contributing to service improvement initiatives aimed at reducing length of stay and improving patient flow across the hospital system.
- Led training sessions for junior staff to improve clinical knowledge and consistency of care across the team.
Rotational Physiotherapist at Luton and Dunstable University Hospital (2019-09 – 2021-05)
- Worked within a large multidisciplinary team, providing assessments and treatments to patients in various clinical areas, including complex medicine, critical care, neurology, paediatrics, and musculoskeletal care.
- Supervised and developed support staff and students, encouraging reflective practice, professional development, and service improvement initiatives.
- Proactive role in implementing changes to improve patient care, experience and overall team performance.
Highboard Diving Coach at Beaumont Diving Academy / Stevenage Leisure Limited (2014 – 2019)
- Designed and delivered sessions for children and adults, including a specialist group for adults with learning difficulties, prioritising safety, performance excellence, and the mental resilience required for the sport.
- Maintained regular, professional communication, reporting athlete progress, addressing questions and concerns with clarity, empathy and discretion.
Lead Physiotherapist at Hendon Football Club (2021 – 2022)
Physiotherapist & Team Lead at London Marathon (2018 – 2023)
Customer and Sales Assistant at Monsoon and Accessorize (2017 – 2019)
