Sophie Redman-Baber

Proactive and results-driven professional with over six years of experience in relationship management, client onboarding, and delivering software training. Skilled in delivering exceptional service and tailored solutions. Adept at managing complex client relationships, identifying business needs, and collaborating with internal teams to ensure seamless service delivery.

Key Skills

Account Management: Proven ability to manage and nurture relationships with clients, ensuring satisfaction, retention, and growth in software industry.

Sales and Business Development: Skilled in identifying opportunities for cross-selling, up-selling, and driving revenue growth via tailored solutions.

Organisational Expertise: Highly organised, capable of managing multiple accounts, meetings, and projects simultaneously.

Technical Proficiency: Advanced knowledge of CRM and CMS systems, Microsoft Office Suite, Google packages, and other software solutions

Client Onboarding: Experienced in managing onboarding process from start to finish and adapting to specific client needs.

DETECTIVE DEGREE HOLDER PROGRAMME, SOUTH YORKSHIRE POLICE

1. September 2023 - present

• Adapted and problem-solved under pressure while managing complex case administration, ensuring timely resolution of issues.
• Collaborated with internal teams and external agencies to navigate processes effectively and achieve objectives.
• Developed excellent communication and relationship-building skills through interactions with diverse communities.
• Demonstrated a high degree of resilience and attention to detail in balancing competing demands.

ACCOUNT MANAGER, APCRM

1. July 2017 – September 2023

• Managed relationships with over 50 clients nationwide, ensuring satisfaction, loyalty, and retention.
• Delivered training, presentations, demonstrations and bespoke solutions to clients, engaging with stakeholders at all levels to drive business outcomes.
• Identified new business opportunities within existing accounts, resulting in increased sales and long-term client partnerships.
• Collaborated with cross-functional teams to deliver and ensure smooth execution of services and projects, using feedback to drive advancements.
• Utilised performance data and feedback to refine strategies, optimise service delivery, and drive continuous improvement.
• Highly proficient in CRM and CMS systems, Microsoft Office and Google packages.
• Successfully coordinated and executed client events, enhancing engagement and strengthening relationships.

FRONT OF HOUSE, SWEAT! GYM

1. September 2016 – July 2017

• Delivered excellent customer service while handling client inquiries and managing front desk operations.
• Acted as the first point of contact for both customers and external parties, resolving queries promptly.

SALES SUPPORT ADMINISTRATOR, OXFORD UNIVERSITY PRESS

August 2016 – September 2016

• Supported sales teams by handling inquiries and maintaining positive relationships with clients, ensuring effective communication and satisfaction.

INVENTORY SYSTEM EXECUTIVE, THOMAS COOK

June 2015 – September 2015

• Collaborated with various teams to manage inventory systems, demonstrating attention to detail and a commitment to operational efficiency.

UNIVERSITY OF SHEFFIELD

2017

Bachelor of Arts in English Literature 2:1

BROOKE WESTON ACADEMY

2014

A-Levels:

English Literature, A

Psychology, B

Media Studies, B2013

AS-Levels:

English Language, B