Customer Service and Operations Executive
Willow and Hall, Twickenham
09/2023 - 01/2025
- Logging and managing cases
- Managing the trade pipeline
- Creating and editing leads and accounts
- Preparing and issuing quotes and proformas
- Processing sales orders
- Earned named recognition in positive Trustpilot reviews for delivering exceptional customer service
- Mailchimp email marketing
- Analysed the company website and collaborated with the marketing team to identify issues and recommend improvements, enhancing user experience and engagement
- Supported the marketing team by updating website images and information through Magnetos backend
- Following up on non-converted sales leads
- Assisted Operations in finalising and closing liabilities
- Responding to customer and supplier emails
- Requesting and tracking customer reviews
- Responding to public customer comments
- Actioning Magento credit memos and invoices
- Processing Royal Mail deliveries and manifest
- Answering 20-60 calls per day
Senior Front of House (Part-Time)
Thai Upon Thames, Twickenham
10/2017 – Present
- Using in-house computer systems to log orders
- Tending the bar and waiting tables
- Training new members of staff
- Cashing in the days earnings and providing financial reports
- Checking and replenishing stock
- Taking customer service phone calls throughout
Mystery Shopper (Part-Time)
Proinsight, Serve Legal Ltd, Centrebound Ltd
10/2021 - Present
- Conducting detailed evaluations
- Producing comprehensive reports
- Analysing customer interactions
Temporary Cleaner (Part-Time)
Mitie, Kensington
08/2022 – 01/2023
- Deep Cleaning
- General Office Cleaning Duties
- Speed Cleaning
Temporary Event Staff/Security
FPR Group
07/2022
- Ensured secure access to the Media Hut
- Providing customer service to media personnel and guests
- Collaborating with event staff to coordinate procedures and ensure smooth operations at peak times.
Temporary Christmas Stylist (Part-Time)
Jo Malone LONDON, Richmond & Kingston
11/2019 - 02/2020
11/2018 - 03/2019
- Delivering high end customer service
- Professional gift wrapping service
- Provide tailored product recommendations
- Restocked inventory
- Face paced environment
