Operations Manager at Willow and Hall (2025-09 – Present)
Client & Business Operations
- Managed the end-to-end sales order lifecycle using Salesforce, Magento and PayPal, coordinating orders from placement through to fulfillment.
- Oversaw warehouse operations supporting a £360,000+ annual logistics and fulfillment budget, including inbound goods, inventory control and operational workflow.
- Oversaw the operational management of a £50,000+ annual sample fulfillment operation, maintaining inventory availability, coordinating replenishment and supporting efficient warehouse fulfillment.
- Managed supplier relationships and procurement for over £300,000 of annual fabric purchasing, ensuring stock availability, invoice approval and supplier performance.
- Oversaw inventory management across Magento and InFlow Inventory, maintaining stock accuracy through product uploads and regular stock reconciliation to support a £5.4m retail business.
- Produced weekly operational reports using Excel, analysing performance data to support business decisions.
- Approved supplier invoices and credit notes through ApprovalMax while managing supplier queries and documentation.
- Streamlined operational processes across purchasing, stock management and fulfillment to improve efficiency and reporting accuracy.
Career Break (2025-01 – 2025-06)
During this break, I travelled to eight countries across Europe, Asia and the Middle East. This was not only the adventure of a lifetime but helped me deepen my understanding of diverse cultures, broaden my global perspective, and overcome multiple personal fears, gaining a new sense of confidence.
Client Services & Operations at Willow and Hall (2023-09 – 2025-01)
- Managed customer orders, quotations and aftercare cases, ensuring a seamless end-to-end customer journey.
- Coordinated with suppliers, warehouses and third-party logistics providers to resolve operational issues and support order fulfillment.
- Managed trade enquiries, sales quotations and proformas while supporting the trade sales pipeline.
- Maintained website content and processed invoices, credit notes and finance applications using Magento, Omni Capital and DEKO Finance.
- Collaborated across operations, marketing and customer service teams to improve processes and enhance the customer experience.
Front of House Supervisor (PT) at Thai Upon Thames (2019-05 – 2025-06)
- Supervised front-of-house operations within a high-volume restaurant.
- Trained and supported new team members.
- Managed stock control, cash handling and daily reconciliations.
- Processed invoices and supported back-office administration using Xero.
Front of House Cashier (PT) at Thai Upon Thames (2017-10 – 2019-05)
Mystery Shopper (PT) at Multiple Companies: ProInsight, ServeLegal Ltd, Centrebound LTD (2021-10 – 2025-05)
- Carried out anonymous visits to evaluate customer service, store compliance, and cleanliness.
- Observed staff interactions, upselling techniques, and brand presentation.
- Produced comprehensive reports with objective observations and feedback, meeting strict deadlines.
Temporary Event Staff/Security (PT) at FPR Group (2022-07 – 2022-07)
Christmas Stylist Rehire (PT) at Jo Malone London (2019-11 – 2020-02)
Christmas Stylist (PT) at Jo Malone London (2018-11 – 2019-03)
