Sophie Smith

General Practice at the Front Door reception administrator at Norfolk & Norwich Hospital (2025-01 – Present)

Working at the Norfolk & Norwich Hospital under the GP front door service. This job includes communicating with patients and using computer systems efficiently.

Owner at Toe Beans and More Pet Services (2023-10 – Present)

Started own business providing all levels of pet care services to owners of any type of animal which is validated by previous studies at Easton College (Foundation Degree in Animal Science & Welfare).

Voluntary worker at Norfolk & Norwich University Hospitals NHS Trust (2023-02 – 2024-05)

Once weekly voluntary work. Underwent Trust based mandatory training and work-based induction in health & wellbeing. Involved undertaking activities with older person with dementia groups and enrichment activities.

• Undertaking activities with the older person with dementia groups
• Enrichment activities such as arts, crafts, music, and general well-being support
• May advance to support in the paediatric department for siblings of sick children who attend outpatient appointments

Park ranger at Bewilderwood Adventure Park (2022-04 – 2022-08)

Part-time / seasonal work. Role involved customer care and ensuring health & safety while visiting the park. Helped improve social skills and customer service skills because the park is a visitor-based workplace so relies on customers having a good service to want to revisit.

Volunteer at Warren Farm (2021-10 – 2022-01)

Part-time volunteering position involving looking after and caring for a range of animals.

• Birds of prey (falcons)
• Parrots (Amazons, Hyacinth macaws, blue throat)
• Primates (cotton tops, marmosets)
• Pottos
• Lemurs
• Leopards
• Fish
• Domestic cats and dogs

Part-time employee at McDonalds Restaurant (2018-12 – 2022-04)

Part-time basis (full-time student status). This job gave experience in a fast paced work environment in restaurant setting and helped with time keeping skills and improved social skills with customer service.

• Working with tills
• Listening to peoples' orders
• Handling customer complaints

Work experience at Wroxham Barns (2018-09 – 2019-05)

150+ hours on a part time basis. Gained hands on experience of calf and lamb feeds, and the general upkeep of the farm.

• Experience in leading petting sessions for the public
• Handling small animals
• Supervising children

Part-time employee at Pets at Home (2017-09 – 2018-06)

150+ hours on a part time basis. Involved with various procedures and learnt new and interesting concepts in general veterinary care. Gave good understanding into general work life and the social elements of working with colleagues and customers.

Foundation Degree in Animal Science & Welfare – Easton College Campus (2019-09 – 2021-06)

Level 3 Advanced Technical Diploma in Animal Management – Easton College Campus (2017-09 – 2018-07)

GCSE – Thorpe St Andrews School and Sixth Form (2012-09 – 2017-07)