Sophie Smith

I am a reliable trustworthy person who thrives on a new challenge. I am hard working and a keen learner who can communicate well at all levels. I consider myself happy, easy-going and able to work on my own initiative or as part of a team. I have a flexible positive approach to employment and am willing to train to suit the needs of my next employer.

FOH / Bar Staff at Greene King (keymaster) (2021-09 – Present)

• Work efficiently under pressure in extremely busy times, with a high volume of customers.
• Customer service / Dealing with complaints or any issues that may arise, including dealing with drunk patrons.
• Provide table service and take orders for foods and drinks.
• Maintain and restock bar area as and when needed.
• Cash/card transactions.
• Deep clean all areas.
• Work in line with company health & safety, manual handling, fire training, food hygiene and first aid.

Mobile Phone Technician at Fix (2022-02 – 2022-07)

• Repair Apple I–Phones / I-Pads and watches.
• Repair Samsung phones.
• Replace broken screens

Concession Stand Assistant at Showcase cinemas (2019-05 – 2021-10)

• Open up the concession stand and prepare for the days business.
• Check all machines are on and working whilst also preparing food etc.
• Taking customers orders, up sell where possible, cash handling, stock handling
• Dealing with customers enquiries and complaints.
• Close down and clean stand at the end of the day, cash up with managers to ensure my till balances with my sales.

Maths & English – Grace Academy (2013-09 – 2018-06)