Sophie Smith

Recently moved to the Gainsborough area and seeking full time work. Friendly, reliable, and customer-focused professional with experience in retail, customer service, and hospitality. Skilled in till operation, cash handling, stock replenishment, and assisting customers in busy environments. A positive team player who works efficiently under pressure while delivering excellent service.

Kitchen Porter - The Three Pilchards - Polperro

(2024-03 - 2026-06)

• Maintain high standards of cleanliness and organisation.
• Work effectively within a busy team environment.
• Support colleagues during peak service periods.

Shop Assistant - Park Holidays UK - Polperro

(2023-07 - 2023-10)

• Operated tills and processed customer transactions accurately.
• Assisted customers with enquiries and product requests.
• Replenished stock and maintained store presentation.
• Completed end-of-day cashing-up procedures.

Customer Assistant - ASDA - Newquay

(2022-09 - 2023-07)

• Assisted customers at self-service and staffed checkouts.
• Processed cash and card payments accurately.
• Handled customer enquiries and provided store support.
• Used handheld scanners for stock management.

Crew Member - Domino's Pizza - Worcester

(2020-11 - 2021-03)

• Delivered excellent customer service in a busy environment.
• Processed customer orders and resolved enquiries.
• Worked collaboratively to meet service targets.

Warehouse Operative - MandM Direct - Hereford

(2019-12 - 2020-04)

• Picked and packed customer orders accurately.
• Used scanning equipment and met productivity targets.
• Prepared orders for dispatch.

Additional Retail & Customer Service Experience - McDonald's, Greggs & Berry Recruitment

(2016 - 2019)

• Customer service and payment handling.
• Stock replenishment and merchandising.
• Maintaining high standards of cleanliness and presentation.
• Working effectively as part of a team in fast-paced environments.

Level 2 Diploma - Animal Care - Warwickshire College Group (2017 - 2018)

Level 1 Diploma - Animal Care - Warwickshire College Group (2016 - 2017)