Customer Support and Tech Support
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Warm, outgoing person that works well with others but is also self-motivated. As a Jehovah's Witness, committed to living by Bible principles and standards which includes being honest and hard-working. Currently serving as a self-sufficient missionary in the Dominican Republic in the Haitian Creole field for 10 years. Fluent in English and Haitian Creole with basic level knowledge of Spanish. Excellent internet connection and professional setup in the Dominican Republic.
Customer Support and Tech Support - SERVE SENSE - Remote
(2024-07 - 2026-09)
Part of a small team working remotely that designs and creates websites and platforms for multifamily real estate investors in the US and Canada. Head of billing and headed major company projects. Worked well within the team and always looked for opportunities to grow within the company. The company was very happy with work and the integrity, efficiency, and fun brought to the team.
Senior Appointment Setter - AUTOMATIC APPOINTMENTS - Remote
(2022-10 - 2024-07)
Called businesses across the US to set appointments for publishers of local business magazines to try to generate advertising and marketing. Quickly became one of the top-performing members of the team within a year, rising to Senior Appointment Setter. Worked remotely, which required excellent self-discipline and organizational skills.
Virtual Personal Assistant - HEALTH SCIENCE LLC - One Route 37 E. Suite 5, Sherman CT 06784, United States
(2019-08 - 2024-03)
Virtual Personal Assistant to the founder of Health Science, the makers of Serenity Organics progesterone cream. The company is based in the US, however, was able to successfully carry out duties from current location in the Dominican Republic. The vast majority of work revolved around customer service.
Had much experience and training in providing this service to clients, many of whom are dealing with hormonal imbalance and the effects of this. By working remotely, proved ability to show great self-discipline as well as self-motivation.
Quality Assurance Analyst - GREAT HEALTH WORKS - 4150 SW 28th Way, Fort Lauderdale, FL 33312, United States
(2017-01 - 2019-09)
Served as a Quality Assurance Analyst for this US company. Remotely listened to and analysed customer service agents and provided feedback on the service that they provided. Therefore, very familiar with what constitutes good customer service and what is bad customer service. Although working remotely, regularly had online team meetings and training. Very experienced in working as part of a team.
Business Owner - TEMPLES WINDOW CLEANING SERVICES - 41 Sandsend Road, Redcar, Teesside TS10 5DG, UK
(2012-09 - 2016-04)
Ran own window cleaning business before moving to the Dominican Republic as a self-supporting missionary. It was a very successful enterprise in which was not only involved in the physical work, but also the promotion, accounts, and customer service side of the company. Had many loyal and satisfied customers due to reliability, honesty, and work ethic.
Receptionist / Administrator - PHYSIOTHERAPY DEPARTMENT (NHS) - One Life Building, Linthorpe Road, Middlesbrough TS1 3QY, UK
(2006-11 - 2009-09)
Hired as a receptionist at this busy National Health Service practice. Also fulfilled many other administrative roles. Was able to carry out duties with a warm, yet professional manner. This role required excellent customer service and communication skills.
Receptionist - MIDDLESBROUGH PCT (NHS) - South Bank Clinic, Middlesbrough Road, South Bank, Teesside, UK
(2004-08 - 2006-11)
Held the position of receptionist in this busy NHS clinic. Been constantly interacting with members of the public. This called for a warm yet professional manner.
Sales Assistant - FOR GOODNESS SAKE HEALTH FOOD SHOP - 13 Newport Road, Middlesbrough, Teesside, UK
(2003-03 - 2004-08)
Within this family-run business, was entrusted with many varied responsibilities. Regularly worked at the Coulby Newham branch of the business, where was entrusted with the responsibility of working on own - hence the need to be self-disciplined and self-motivated. Also opened and closed the store and cashed up at the end of the day.
Faults Advisor - BT FAULT MANAGEMENT ADVISOR - BT Call Centre, Rope Walk, Lincoln, Lincolnshire UK
(2001-09 - 2003-03)
Main responsibility was to take and file reports of faults reported by customers of British Telecom. Required signing the Officials Secrets Act so that no private information was shared. Would also remotely test their phone lines, then either advise them further or appoint an engineer to go out into the field to visit them. Involved intense training on the entire telephony service.
Bakery Assistant - ASDA BAKERY ASSISTANT - Newark Road, North Hykeham, Lincoln, Lincolnshire UK
(1998-02 - 2001-09)
Self Employed - WINDOW CLEANER - Gaunt Street, Lincoln, Lincolnshire UK
(1995-07 - 1998-02)
Straight from school, took over father's window cleaning business. As self-employed needed to be self-disciplined and well-motivated.
LADY LUMLEY'S SECONDARY SCHOOL (1990-09 - 1991-10) Swainsea Lane, Pickering, North Yorkshire UK
NORTH KESTEVEN GM SCHOOL (1991-10 - 1995-07) Moor Lane, North Hykeham, Lincolnshire UK
