Sophie Whiteoak

Sales support and administration professional with experience across tourism, customer service, business support and office administration.

I have progressed into roles of increasing responsibility, supporting sales teams, managing partner relationships, coordinating administration and maintaining accurate CRM and operational records. Organised and comfortable managing different priorities, with experience working across teams and dealing directly with customers and partners.

Previously a Contact Centre Consultant, promoted into the sales team support International Sales within one of New Zealand’s leading tourism operators.

Key responsibilities included:

Supported Sales managers with trade sales growth through relationship management with travel agents and external accounts.

Coordinated partner onboarding, account administration, task prioritising, product training and sales support to all trade partners.

Assisted with inbox management, phone calls, creating monthly trade newsletters and assisting with marketing initiatives.

Produced reports, maintained CRM records and managed administrative processes for a large team.

Worked closely with internal Marketing, Finance and Operations teams to improve customer experience and support revenue growth.

University of Manchester bachelor’s degree, Sociology - 2:1