Posteperson with driving - Royal Mail
(2025-05 - 2026-03)
- Sorting mail and parcels for my designated route
- Safely operate vehicle to transport mail and parcels from office to delivery area
- Delivering mail on foot in all weather conditions
Customer Service Agent - Teleperformance
(2025-01 - 2025-05)
- Answering inbound calls and providing resolution for caller queries using the gov.uk website
- Making escalations for callers when needed
- Requesting refunds on overpayments for visas/ NHS payments
Customer Service Assistant - Euro Garages
(2024-09 - 2025-03)
- Ensuring safety on forecourt and shop floor
- Serving customers and upselling to customers
- Replenishing stock on shop floor
- Receiving deliveries
- Preparing forecourt for fuel delivery to ensure safety of public and delivery driver
- Keeping shop floor and stock room tidy
- Updating end of day figures in the back office system
Operations Administrator - Ecovision Asset Management
(2023-07 - 2024-08)
- Answering Inbound Queries and making outbound contact
- Arranging appointments and scheduling engineer bookings
- Booking hotel accommodation for field engineers
- Arranging quotes for external works
- Using CRM software (Salesforce) and invoicing software to raise purchase orders
Customer Service Assistant - Euro Garages
(2022-05 - 2024-05)
Part-time
- Ensuring safety on forecourt and shop floor
- Serving customers and upselling to customers
- Replenishing stock on shop floor
- Receiving deliveries
- Preparing forecourt for fuel delivery to ensure safety of public and delivery driver
- Keeping shop floor and stock room tidy
Sales Retention Advisor - 1&1 IONOS
(2021-03 - 2022-02)
- Respond to incoming requests via telephone, email and online live chat
- Maintain an excellent knowledge of the portfolio of products and services
- Respond to incoming requests for cancellation of services and identify opportunities to achieve retention
- Document customer cancellation outcomes
- Use of internal CRM system to track cases and develop sales opportunities
- Dealing with objections
Technical Customer Support - 1&1 IONOS
(2019-04 - 2021-03)
- Taking ownership of customers support requests ensuring they are resolved to the customers' satisfaction
- Use of internal CRM system to track cases and develop sales opportunities
- Upselling suitable products based on the customer's needs
- Creating a record of each customer problem and administer the process
- Educating the customer where possible, to reduce their need to contact support
- Promote and provide support for new products
- Maintain an up-to-date knowledge of our products, hosting technologies and our competitors
Site labourer - CSCS - Agency
(2018-08 - 2019-02)
Supervisor - GNC
(2018-01 - 2018-07)
Agency support worker - Penderels Trust
(2017-07 - 2018-01)
Agency support worker - Safehands recruitment
(2014-09 - 2016-05)
Sales Assistant - Gloucester Beds
(2010-01 - 2014-09)
Support Worker - YourLifestyle
(2011-06 - 2012-05)
