Soyab Mulla

Posteperson with driving

Bolton, BoltonMember since September 1, 2024

Full Clean UK Driving LicenseFluent in EnglishFriendly and approachable characterGreat written and verbal communication skillsDealing with difficult situations in a calm and compassionate wayDealing with individuals from all levels in a professional mannerAbility to multi-taskConfident with engaging with people at all levelsTreats people with dignity and respectAble to follow strict health and safety, safeguarding and confidentiality policiSalesforceCRM softwareInvoicing software

About

An ambitious and self-motivated individual who works well within a team as well as using own initiative. Able to meet targets and deadlines and is always keen to learn and develop new skills. Has considerable previous experience in customer service roles, sales and excels in dealing with people from all backgrounds by meeting and exceeding expectations.

Experience

Posteperson with driving - Royal Mail

(2025-05 - 2026-03)

Sorting mail and parcels for my designated route
Safely operate vehicle to transport mail and parcels from office to delivery area
Delivering mail on foot in all weather conditions

Customer Service Agent - Teleperformance

(2025-01 - 2025-05)

Answering inbound calls and providing resolution for caller queries using the gov.uk website
Making escalations for callers when needed
Requesting refunds on overpayments for visas/ NHS payments

Customer Service Assistant - Euro Garages

(2024-09 - 2025-03)

Ensuring safety on forecourt and shop floor
Serving customers and upselling to customers
Replenishing stock on shop floor
Receiving deliveries
Preparing forecourt for fuel delivery to ensure safety of public and delivery driver
Keeping shop floor and stock room tidy
Updating end of day figures in the back office system

Operations Administrator - Ecovision Asset Management

(2023-07 - 2024-08)

Answering Inbound Queries and making outbound contact
Arranging appointments and scheduling engineer bookings
Booking hotel accommodation for field engineers
Arranging quotes for external works
Using CRM software (Salesforce) and invoicing software to raise purchase orders

Customer Service Assistant - Euro Garages

(2022-05 - 2024-05)

Part-time

Ensuring safety on forecourt and shop floor
Serving customers and upselling to customers
Replenishing stock on shop floor
Receiving deliveries
Preparing forecourt for fuel delivery to ensure safety of public and delivery driver
Keeping shop floor and stock room tidy

Sales Retention Advisor - 1&1 IONOS

(2021-03 - 2022-02)

Respond to incoming requests via telephone, email and online live chat
Maintain an excellent knowledge of the portfolio of products and services
Respond to incoming requests for cancellation of services and identify opportunities to achieve retention
Document customer cancellation outcomes
Use of internal CRM system to track cases and develop sales opportunities
Dealing with objections

Technical Customer Support - 1&1 IONOS

(2019-04 - 2021-03)

Taking ownership of customers support requests ensuring they are resolved to the customers' satisfaction
Use of internal CRM system to track cases and develop sales opportunities
Upselling suitable products based on the customer's needs
Creating a record of each customer problem and administer the process
Educating the customer where possible, to reduce their need to contact support
Promote and provide support for new products
Maintain an up-to-date knowledge of our products, hosting technologies and our competitors

Site labourer - CSCS - Agency

(2018-08 - 2019-02)

Supervisor - GNC

(2018-01 - 2018-07)

Agency support worker - Penderels Trust

(2017-07 - 2018-01)

Agency support worker - Safehands recruitment

(2014-09 - 2016-05)

Sales Assistant - Gloucester Beds

(2010-01 - 2014-09)

Support Worker - YourLifestyle

(2011-06 - 2012-05)