Customer service representative at Southwark Council (2017-01 – Present)
To provide a service that, wherever possible aims to deal with customer's queries at the first point of contact ensuring that a high quality service is delivered at all times
- Being effective and pro-active in dealing with customer enquiries
- Use a contact centre type telephony system
- Ensure that all customers receive an excellent level of service
- Effectively process all incoming and outgoing mail
- Provide assistance to other departments in a receptionist role
- Knowledge of and ability to utilise all CBH IT systems and data bases effectively including Microsoft packages
- Assist in ensuring satisfaction with the service is monitored and ensure feedback is acted upon to achieve a customer focussed service
- Assisted customers with varying questions using product knowledge and service expertise
- Answered customer telephone calls promptly and improved on-hold wait times
Catering assistant at University of London (2011-01 – 2016-12)
- Prepared food for high-capacity events to strict schedules
- Boosted customer satisfaction by preparing dishes to exact dietary needs
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards
Electrician helper at Guy's and St Thomas' NHS Foundation Trust (2009-11 – 2010-11)
- Routinely tested, repaired and maintained plug socket wiring
