Sphynx

Highly motivated and dependable professional with extensive experience in both retail operations and warehouse management, offering a unique combination of skills that ensure operational excellence and customer satisfaction. Proven ability to deliver exceptional service by fostering positive customer interactions, efficiently managing stock, and maintaining clean, organized, and compliant work environments. Skilled at meeting and exceeding performance targets through effective time management, attention to detail, and a commitment to accuracy.

Additionally experienced in self-taught web development, reverse engineering and e-commerce projects. Fluent in Portuguese and proficient in Spanish, enabling effective communication in multilingual settings.

Warehouse/Stock Assistant at The Felix Project (2024-05 – 2024-09)

• Ensured cleanliness and compliance with health, safety, and hygiene standards in warehouse environments.
• Reduced product damage by adhering to proper handling and storage procedures.
• Picked, packed, and dispatched high-volume orders while consistently exceeding daily performance targets.
• Efficiently tagged, labelled, and organized inventory to streamline operations.
• Assisted with the loading and unloading of vehicles using both manual and mechanical methods.
• Communicated effectively with team members to maintain a positive and productive workplace.

Charity Shop Volunteer at All Aboard Charity Shop (2023-01 – 2023-04)

• Processed and rotated donated goods, ensuring proper storage and presentation in the shop.
• Supported payment transactions, including handling cash, cards, and mobile payment systems.
• Delivered excellent customer service by welcoming and assisting customers with inquiries and purchases.
• Priced, displayed, and replenished stock to maintain an attractive and organized shop layout.
• Upheld cleanliness and organization in backroom and storefront areas.

Employment Programme Participant at Development & Training (2026-06 – Present)

• Attended and actively participated in an employment programme, showcasing a commitment to professional growth.
• Developed a range of progressive skills, demonstrating quick learning and adaptability.
• Participated in mentoring, showcasing the ability to both provide and accept constructive feedback.
• Conducted job market research, developing a strong understanding of various industries and job roles.
• Identified and enhanced transferable skills, demonstrating a proactive approach to personal development.

SVQ Level 2 in Health and Social Care – Barnet and Southgate College (2023-09 – 2024-05)

Level 2 & 3 in Animal Care – Capel Manor College (2024-09 – 2026-06)