Sri Kalahasti

As a cyber security graduate with extensive training in cloud computing and exceptional customer service skills, I bring a unique blend of technical and interpersonal expertise to the table. My proficiency in identifying and mitigating security risks and my ability to design and implement secure cloud-based solutions make me an asset to any organization. With a proven record of providing outstanding customer service, I am confident in my ability to communicate effectively and collaborate with cross-functional teams to deliver exceptional results

Customer Service Advisor

Woven

• Providing excellent customer service to a diverse customer base, while utilizing active listening, empathy, and effective communication skills to understand and address customer needs and concerns.
• Respond to customer inquiries and complaints promptly and professionally, ensuring customer satisfaction and retention.

• Demonstrated strong people skills to resolve customer queries effectively, resulting in positive customer feedback and improved customer retention rates.
• Adapting to quick changes in company policies and procedures, demonstrating a proactive and positive attitude towards rapid change
• Utilize forward-thinking strategies to identify and address potential issues before they become major concerns, resulting in improved customer satisfaction ratings.
• Collaborated with other team members to ensure customer needs are met and the company's customer service standards are upheld.

MSc Cyber Security

Northumbria University The program equipped me with a strong understanding of network security, cryptography, digital forensics, and ethical hacking. Through various practical projects and competitions, I gained hands-on experience in using different security tools and techniques