Srinivasan Sundar

Technical Operations, Data Centre, and Infrastructure Leader with 20+ years of experience managing mission-critical telecom, cloud gateway, and critical infrastructure environments across operations, deployment, maintenance, and transformation programmes. Proven experience leading cross-functional teams, driving operational excellence, maintaining service availability, and supporting complex infrastructure ecosystems across transmission, transport, fibre, and core network domains. Strong background in technical operations, incident management, change governance, capacity planning, fault management, and service continuity within live production environments.

Experienced in leading infrastructure deployment and operational readiness activities across data centre and core network facilities including transmission systems, server environments, cloud gateway infrastructure, power systems, and critical network platforms. Currently supporting operational leadership and continuous improvement initiatives within Amazon UK. Recently completed an APM-accredited MSc in Project Management and achieved PMP certification, combining structured programme delivery with operational leadership and customer-focused execution.

Operations Supervisor (Quick Commerce) - Amazon UK - London, UK

(2026-04)

• Lead day-to-day operational execution ensuring achievement of service, quality, and productivity targets.
• Coordinate workforce allocation, workflow prioritisation, and escalation management to maintain operational continuity.
• Analyse operational performance metrics and implement corrective actions to improve efficiency and customer outcomes.
• Support team engagement, performance management, and process standardisation across operations.
• Promote strong safety culture and operational compliance through disciplined execution and continuous improvement.

Operations Specialist (Logistics & Supply Chain) - Amazon UK - Coalville, UK

(2025-07 - 2026-02)

• Managed high-priority operational and compliance escalations, performing root-cause analysis and implementing corrective actions.
• Delivered 99% SLA adherence across 1,000+ cases through structured issue management and operational governance.
• Analysed operational performance data and developed actionable insights to improve service efficiency and workflow optimisation.
• Collaborated with cross-functional stakeholders to improve operational processes and maintain service continuity.
• Supported risk mitigation and escalation management activities within a high-volume operational environment.

Deputy General Manager – Planning & Projects - Vodafone Idea Limited - Kerala & Hyderabad, India

(2008-02 - 2023-08)

Led end-to-end delivery of telecom infrastructure, transmission network, enterprise connectivity, and critical operational infrastructure programmes across multiple regions.

• Led deployment, migration, integration, and operational readiness activities across 13 Main Switching Centre (MSC) facilities and 26 vGW cloud/gateway infrastructure environments.
• Managed technical operations across transmission hubs, core network infrastructure, and business-critical environments with focus on uptime, resilience, and operational excellence.
• Directed incident response, fault restoration, change implementation, and service continuity activities across multi-region operations.
• Managed technical teams, vendors, and contractors supporting infrastructure maintenance and operational delivery.
• Supported infrastructure governance including maintenance windows, capacity planning, operational reporting, and risk mitigation.
• Managed operational performance across DWDM, Access WDM, PTN, and fibre transport environments supporting high network availability.
• Oversaw KPI performance including availability, utilisation, alarm trends, restoration performance, and SLA compliance.
• Coordinated controlled changes, emergency recovery, and infrastructure optimisation initiatives.
• Developed and implemented operational procedures, governance controls, and continuous improvement practices.
• Delivered £20M+ infrastructure programmes across transmission, fibre, transport, and core network environments.
• Managed procurement governance, vendor performance, commercial negotiations, and CAPEX/OPEX planning.
• Led end-to-end delivery including planning, deployment, testing, migration, commissioning, operational handover, and business readiness.
• Delivered up to 25% CAPEX optimisation through planning discipline and vendor strategy.
• Delivered and supported infrastructure deployment, migration, integration, and operational readiness activities across 13 Main Switching Centre (MSC) facilities and 26 vGW cloud/gateway data centre environments supporting telecom core network modernisation and virtualised infrastructure transformation initiatives.

NLD Engineer - Nokia Siemens Networks

(2007 - 2008)

Executive Project - Hutchison Essar Cellular Ltd

(2006 - 2007)

Senior Officer - Bharti Comtel Ltd

(2006 - 2006)

Senior Field Engineer - Computer Access Pvt Ltd

(2002 - 2005)

MSc - Project Management - Nottingham Trent University (2023 - 2024)

MBA - Business Management - Sikkim Manipal University (2015 - 2016)

BSc - Information Technology - Sikkim Manipal University (2012 - 2014)

Diploma - Mechanical Engineering - CNPT Polytechnic (1999 - 2002)