Business Analyst - Jaguar Land Rover - Gaydon (Hybrid working)
(2025-03)
- Coordinated and managed end-to-end delivery of Health & Safety and technical training programs for engineering teams, ensuring compliance with industry standards and internal policies.
- Collaborated with subject matter experts and training providers to design and schedule relevant courses, including risk assessments and safety-critical training.
- Utilized LMS platforms (e.g., SuccessFactors) and Power Apps to track training progress, manage bookings, and generate compliance reports.
- Supported over more than 850 delegates across multiple departments, optimizing training schedules to minimize operational disruption.
- Led the development of training dashboards and reporting tools to monitor completion rates, identify gaps, and support audit readiness.
- Streamlined training request and approval workflows, reducing administrative turnaround time.
- Acted as a key liaison between engineering operations, HSE teams, and external training vendors to ensure timely and effective course delivery.
- Contributed to continuous improvement initiatives by gathering feedback, analyzing training effectiveness, and implementing process enhancements.
- Coordinate and manage ED&T spend requests ensuring compliance with JLR financial and procurement processes.
- Act as a link between engineering teams, finance, and purchasing to enable timely approvals and supplier engagement.
- Budget & Spend Control: Align ED&T requests with Redbook and RADs.
- Process Management: Prepare and track ED&T sheets, raise SAP shopping carts, and ensure approvals.
- Compliance: Ensure PACN/iCreate approvals are completed before spend and prevent pre-commitments.
- Coordination: Liaise with engineers, buyers, finance, and cost engineering to confirm work completion and payment.
- Risk Management: Avoid unauthorized commitments that can lead to legal and financial exposure.
Recruitment Project Analyst - Jaguar Land Rover - Gaydon (Hybrid working)
(2022-05 - 2025-03)
- Responsible for facilitating all recruitment activities for the business divisions within JLR Engineering.
- Supervision of process from all the way from job description to on-boarding of recruits.
- Working closely with JLR hiring Managers gathering job requisition details and developing killer questions.
- Supporting for assessment centre for Technician Campaign when required.
- Participate interview as assessor to along with the hiring manager.
- Coordination of internal and external recruitment postings.
- Analysing and coordinating the process of interviews and the Hiring system.
- Be able to proactively enquire roles with managers to ensure deadlines are met.
- Coordinating all Job requisitions for the Engineering team and other Tech centres.
- Keeping hiring managers and factory managers fully up to date on the status of each internal and external posting.
- Use of outlook or similar diary/email application; Microsoft Office; Word, Excel, PowerPoint.
- Provide training to new colleagues on systems and processes.
- Assist in workforce planning and HR colleagues to achieve future business requirements.
- Received recognitions from Managers and Senior Managers.
Service Analyst - Kantar Group - Work from Home
(2021-04 - 2022-05)
May 2022-JUNE2022 Supported the team occasionally on weekends as a freelance worker.
- Act as the frontline service to the internal workers of the company.
- Main responsibility is to handle new requests or queries from internal workers i.e., Telephone/Face to Face interviewers in related to IT, Pay roll and Human Resources issues.
- Training and assisting new starters on the systems, policies and procedures.
- Answering a high volume of calls and dealing with emails.
- Logging the tickets in DevOps and liaising with the relevant teams to assist interviewers further with their queries.
- Resolving the issues of the callers and closing the ticket when it is resolved.
- Monitoring and tracking the logged tickets to check whether they have been completed.
- Maintaining daily operational requirements and providing a high standard of customer service at the same time.
- Always ensuring whether the callers are satisfied with the service, and they have received the required information in a timely manner.
COVID Senior Response Advisor - Public Health of England - NHS Test and Trace - Work from home
(2021-02 - 2021-04)
The contract came to an end as covid subsided.
- Take in-bound calls from people seeking information, guidance and support on COVID-19 vaccination drive.
- Book vaccination appointments for individuals who need support with the process.
- Record/update relevant information on patients on online database of NHS.
- Provide support to vulnerable customers and follow up where needed.
Academic Resources Coordinator - Arden University - Coventry
(2019-09 - 2020-04)
Main responsibility is to manage the co-ordination, support and administration of all matters relating to the recruitment, appointment, scheduling and day-to-day operational activities related to Arden's contracted Tutor resource, working in liaison with, academic leaders, the Academic Resources Manager and other colleagues as required.
- Raising accurate purchase orders and resolving invoice queries in line with processes and procedures.
- Making sure that all Purchases are within budget with relevant approvals.
- Tracking expenditure and performance and ensuring that management are informed of progress and issues that may arise.
- Providing support to a range of stakeholders to resolve complicated queries in a timely manner.
- Maintaining Documents for the Teams.
Clinical Case Worker - Public Health of England - NHS Test and Trace - Work from home
(2020-05 - 2021-01)
Promoted to senior role at end of the contract.
- Form part of a team of Contact tracers who will normally provide the first point of contact of cases of COVID-19 (i.e., the people who have just received a positive lab result).
- Undertake case interviews and perform an initial public health risk assessment of COVID-19 cases identified for contact tracing in line with the contact tracing and management protocol and further protocols or guidance as indicated (45-60 mins).
- Ensure the timely and accurate recording of information from those interviews using systems provided.
- Provide clinical advice to cases and their contacts as directed by protocols and procedures.
- Providing the first point of contact with contacts of cases of COVID-19.
- Receive escalation queries from non-clinical Call Handlers, provide advice and take action as appropriate.
- Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19 to the Tier 2 Team Leader.
- Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with PHE operational guidance and procedures.
