Ssaber Mohammed

A motivated and customer focused professional with over 10 years of experience across retail, hospitality, customer service, hotel management and fully experienced in supervising teams, managing daily operations, maintaining high customer service standards and working effectively in fast paced environments. A dependable and adaptable individual with strong communication, leadership and organisational skillset who is able to work effectively both independently and as part of a team.

Guest Relations | Guest Room Attendant - Holiday Inn Hotel (Kent) - Kent

(2026-07)

• Greeted guests warmly and provided excellent customer service.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guests needs.
• Monitor guest satisfaction and follow up on any issues.
• Ensured compliance with health, safety, and hygiene standards.
• Work efficiently with team members to maintain high cleanliness standards.
• Inspect guest rooms to hotel standards and guidelines.

Retail Assistant | Key Holder

(2025-12 - 2026-06)

• Responsible for opening and closing the store while ensuring security procedures were followed.
• Delivered excellent customer service and resolved customer enquiries professionally.
• Processed cash and card payments accurately.
• Managed stock deliveries, inventory and merchandising.
• Monitored store KPIs and supported sales performance.
• Assisted with training and supporting team members.
• Maintained excellent store presentation and operational standards.

Guest Services Manager - Viva Blue Hotel

(2025-05 - 2025-12)

• Managed daily guest service operations.
• Welcomed guests and delivered exceptional customer service.
• Handled guest enquiries, complaints and administrative tasks.
• Coordinated guest activities and events.
• Collected customer feedback to improve service quality.
• Supported sales initiatives and hotel promotions.
• Worked closely with multiple departments to ensure smooth operations.

Department Manager - Coral Sea Hotel

(2024-01 - 2025-05)

• Led the day to day operation of the department.
• Recruited, trained and developed team members.
• Managed staff rotas and performance reviews.
• Maintained high customer service standards.
• Controlled departmental budgets, stock and resources.
• Ensured compliance with health and safety legislation.
• Organised team meetings and supported continuous improvement.

Waiter - Seoul Restaurant

(2023-01 - 2023-12)

• Delivered professional table service in a busy restaurant.
• Took customer orders accurately and efficiently.
• Served food and beverages while maintaining excellent customer service.
• Managed reservations and processed customer payments.
• Maintained food hygiene and cleanliness standards.
• Prepared and reset dining areas throughout service.

Manufacturing Facility Operator

(2021-06 - 2023-01)

• Operated manufacturing machinery and production equipment safely and efficiently.
• Operated forklift trucks and Powered Pallet Trucks to move raw materials and finished goods throughout the facility.
• Assisted with packaging, loading and dispatch operations to meet production targets.
• Carried out routine equipment safety checks.
• Performed quality control inspections to ensure products met company standards.
• Completed production documentation and operational reports.

Tiler | Construction Operative

(2017-02 - 2021-06)

• Installed wall and floor tiles to a high standard.
• Measured, cut and prepared materials accurately.
• Completed grouting and finishing work.
• Maintained safe working practices on construction sites.
• Prepared work surfaces and handled construction materials.

Retail Sales Advisor

(2016-01 - 2017-01)

• Assisted customers with product selection and purchases.
• Promoted products and achieved sales targets.
• Maintained stock levels and merchandising displays.
• Supported warehouse operations and inventory management.
• Assisted with social media promotion.

Advanced Technical Diploma (College Diploma) (2015)