Teaching Assistant In Primary School - Essex Primary
(2024-09)
General Teaching Assistant
- Support pupils with Phonics and Maths
- Afternoon sessions 1:1 SEND teaching assistant
- Maintained excellent student relationships by providing ongoing support
- Offered extra help and assistance to SEND students with individual classwork and group activities
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes
- Assisted in the development of classroom displays, celebrating pupil work and thematic units
- Gave detailed and regular feedback to teachers on pupils' achievement, progress and problems
Front of House Supervisor - Golden Fleece - London - London
(2012-08 - 2024-09)
- Maintained guest safety, ensuring HACCP procedures are followed
- Training new members of staff on how to deliver excellent customer service, the till system and how to use the POS system
- Facilitated fast and efficient communication between front and back of house staff which is crucial during peak times
- Uphold exceptional customer relations with guests and professional work relations with colleagues
- Prepare the establishment prior to opening with both floor organization and start of day administration
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently
- Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings
Membership - Royal College for Speech and Language Therapists
(2023-06 - 2023-12)
Temporary position through Bestoke Recruitment Agency.
- Processed members applications
- Checked members were registered with the HPCP
- Support during a change of system
- Reviewed and updated membership materials, ensuring accuracy and relevance
- Responded to membership enquiries promptly, delivering exceptional customer service
- Processed Direct Debit creation on Salesforce
Membership assistant - Association of Volunteer Managers
(2023-03 - 2023-06)
Temporary contract through a recruitment agency.
- Effectively managed the membership administration from processing orders in WordPress to creating member accounts in HubSpot
- Created Excel spreadsheets and imported information in the database
- Constructed and proof-reading emails to members
- Created invoices in Quick file and effectively linked payments to member accounts
- Attention to detail in terms of correct data input
Membership and Fundraising Assistant - National Axial Spondylarthritis Society Charity - London - London
(2022-03 - 2022-12)
Provided maternity cover.
- Processed new member or renewed existing members
- Provided administrative support to the financial team
- Spotted errors in the integration with the website and platforms used and reported them to management
- Processed customer information safely and confidentially for continued compliance with data protection regulations
- Offered continual customer support with members experiencing difficulties accessing their memberships
- Wrote professional letters, emails and memoranda
- Effectively managed the day-to-day running of membership administration from taking payments through Stripe to updating Salesforce
