Stacey Ngwenya

I am a flexible, hard-working, and innovative professional committed to making a difference within my communities. My work experiences have given me valuable insights into creating and maintaining relationships and increased confidence in being able to take initiative and be accountable. I possess a great passion for working alongside people and mentoring.

I strive to inspire and motivate those I work with, always leading with advice, emotional support, and professional guidance. I have worked in unique educational environments with young children in mainstream schools and SEN, adolescents, and mature adults in the United Kingdom and also as an ESL Teacher in Vietnam. These illustrate my versatility, resilience, and proactive and coaching style leadership, as I had to continuously adapt my approach to meet and cater to individuals' specific needs to achieve the desired results.

ESL Teacher - New Vision Vietnam - Ha Tinh, Vietnam

(2025-10 - 2026-04)

Deliver engaging English lessons to ages 3-16 in public and private settings, iSchool Ha Tinh, Thạch Linh, Nguyễn Du, Nguyễn Du Plus Kindergarten, New Vision English Centre, including 1-1 sessions and online.

• Plan and adapt lesson materials to meet curriculum requirements and varying learner levels including preparing students for Speaking Examinations in KET, PET, FCE and IELTS.
• Developed students' speaking, listening, reading, and writing skills using communicative teaching methods.
• Manage classrooms effectively and maintain a positive learning environment.

Senior Peer Specialist - Dorset Mental Health Forum - Bournemouth and Poole, United Kingdom

(2022-10 - 2025-10)

• Co-facilitating group sessions, running sports and social activities at Littledown Leisure Centre, AFCB and The Climbing Project in Poole.
• Co-facilitating group workshops focused on Wellbeing at Alderney Hospital and Nightingale House & Court
• Maintain accurate and confidential records of interactions and progress with clients.
• Complete required paperwork and documentation to comply with organisational and regulatory standards.
• Working with individuals in the community 1-2-1 across Bournemouth and Poole.
• Building relationships with the community, advocacy groups, and other stakeholders to promote mental health awareness and support.

Coach and School Support Staff - Aspire Life Sports - United Kingdom

(2021-11 - 2022-10)

• Administrative duties, including emails, creating registers for after-school clubs and holiday clubs using Excel and Dropbox
• Content creation duties - designing flyers and online posts using Canva for social media platforms Instagram and Facebook.
• 1-2-1 mentoring for students under the BCP Council and Iford Academy, including functional skills and mixed sports.
• Assisting with after-school and holiday clubs at Stanley Green Infant School, Anton Junior School, St Katherines C of E School.

Revenue Administrator Level 2 - Liberata - United Kingdom

(2021-08 - 2021-11)

• Support and take responsibility for various technical and financial queries from residents, businesses, agents and solicitors across multiple systems, including Northgate, Academy, Information@Work and Civica.
• Utilising financial software and tools to manage revenue data, including CRM systems, enterprise resource planning (ERP) software, and spreadsheets.
• Managing high-value business and residential accounts
• Handling complex financial queries and supporting customers to find solutions to challenging issues.
• Ensure compliance with all relevant accounting standards, industry regulations, and tax laws related to revenue recognition and reporting.
• Creating and maintaining documentation of revenue-related processes and procedures.

Production and Despatch Assistant (Freelance) - Tache Cards - United Kingdom

(2020-11 - 2021-03)

• Assisting with hand making greeting cards
• Compiling components for orders
• Assisting with dispatch and general warehouse tasks

Consumer Services Administrator & OTC Executive - Kondor - United Kingdom

(2019-07 - 2020-03)

• Manage all engagement with consumers from initial orders to post sales to ensure a positive consumer experience.
• Handling requests and queries for customers across Kondor's brand, partnering with EE, O2 and Sony
• Answering customer calls and emails about the eBay channels and Kondor's brand
• Managed orders; reviewed, checked, and processed web invoices in KOMS and Sage.
• Post-sales, processing of credit noted for returns in Sage, resolving product delivery issues with consumers.
• Allocating cash, reconciliation of the receipts and cash activity on the KOMS channels, including commission calculations

Personal Assistant - The Hack (Youtuber) - East London, United Kingdom

(2018-09)

• Help with time and daily management, scheduling of meetings, correspondence, note-taking, and administration.
• Filming and collating photography of tourist attractions and leisure activities based in East London using a Canon EOS 70D DSLR and Apple technology.

Events Coordinator Assistant - The Hamptons Jazz Festival - Botswana

(2016 - 2016)

• Assisted in coordinating logistical aspects of the event, including venue selection, transportation, accommodations, and vendor arrangements.
• Assisted in marketing and promotional efforts, including creating promotional materials, coordinating with media partners and managing social media accounts to boost attendance.
• Worked closely with other members of the event management team, including the Event Coordinator, to ensure the festival's success.
• Gained knowledge of necessary permits, licences, and insurance to comply with local regulations and safety standards for the event.
• Promoting The Hamptons Jazz Festival across social media platforms

Intern London Fashion Week Helper - Kokon To Zai - London, United Kingdom

(2016 - 2016)

• Assisted with administrative tasks, such as data entry, document preparation, and communication with various stakeholders.
• Gained knowledge of media check-in, distribution of press materials, and providing support to media professionals covering the event.
• Personal distribution of event invitations and garments around London
• Front of House duties

Bachelors - Music Business & Innovation - The Academy of Contemporary Music, Guildford (2013 - 2016)

A Levels - Photography, Sociology, English Language and Literature - Brockenhurst College (2010 - 2012)

Avonbourne Secondary School (2005 - 2010)