Star Lauren Kennedy

Experienced NHS and GP-practice professional with over three years' experience across busy primary-care settings, combining patient-facing work with clinic coordination, appointment management and accurate record keeping. Confident using EMIS Web, handling sensitive information, communicating with patients and multidisciplinary teams, and prioritising competing demands while remaining calm and professional. Brings additional reception, telephone, customer-service and administrative experience from NHS Blood and Transplant, automotive and hospitality environments.

Now seeking a GP Receptionist role in which strong knowledge of general practice, patient care and day-to-day administration can support an efficient and welcoming service.

Sales Administrator | Operations & Director Support - HT Customz - Croydon

(2025-03)

• Act as a first point of contact for enquiries by telephone, email and in person, providing clear information and timely follow-up.
• Book appointments, maintain accurate customer and internal records, and manage invoices, certificates and aftercare documentation.
• Coordinate calendars, meetings and competing priorities while supporting directors, recruitment, onboarding and daily office administration.
• Handle customer concerns professionally and support a smooth journey from initial enquiry through to completion and aftercare.

Healthcare Assistant & Absence Manager - Southview Partnership | Eden Park Surgery | The Lister Practice

(2022-01 - 2025-02)

• Worked across three busy GP practices, communicating sensitively and professionally with patients, GPs, nurses and administrative colleagues.
• Used EMIS Web to access and update patient records, record clinical information, support recalls and complete accurate coding and data-quality work.
• Managed nursing clinics, rotas and staff availability, rearranging appointments and securing cover during sickness, annual leave and training days.
• Coordinated complex patient bookings, flu clinics and district-nurse visits for housebound patients, ensuring information and schedules remained accurate.
• Maintained strict patient confidentiality while managing sensitive information, competing priorities and performance targets in regulated environments.
• Delivered clinical services including blood tests, ECGs, NHS health checks, blood-pressure and diabetic checks, flu vaccinations and family-planning support.

Team Facilitator / Donor Carer - NHS Blood and Transplant - London & Milton Keynes

(2020-11 - 2021-12)

• Welcomed donors, explained procedures, answered questions and handled confidential medical screening information with sensitivity and discretion.
• Managed appointments and rebookings using the NHSBT Pulse system, including telephone contact with donors before appointments.
• Trained and supported new and existing colleagues, completed equipment checks and helped donor sessions run safely and efficiently.
• Responded calmly to donors who became unwell, following procedures and escalating appropriately to protect donor safety.

Hospitality & Supervisory Experience - London

(2016-04 - 2020-10)

• Managed reservations, enquiries and complaints by telephone, online and face to face in busy customer-facing environments.
• Progressed into supervisory duties including staff training, recruitment, rotas, holiday management, payments and cashing up.

GCSEs

Level 2 Qualification - Events Management and Planning