Head Manager / Logistics Manager at The Italians Wine Bar (2024-08 – 2026-06)
- Managed day-to-day hospitality operations, ensuring high standards of service, quality and efficiency.
- Managed supplier relationships and negotiated purchasing terms to support operational cost control.
- Monitored supplier performance and maintained consistent product quality and availability.
- Managed stock levels and inventory to minimise waste, spoilage and operational disruption.
- Oversaw purchasing and product ordering according to business requirements and demand.
- Monitored revenue and transactions to support effective financial and operational control.
- Coordinated logistics and ensured the smooth flow of products and supplies.
- Organised and delivered wine tasting events and supported guest engagement.
Assistant Manager at The Italians Wine Bar (2023-01 – 2024-07)
- Assisted with the daily management and smooth operation of the venue.
- Supervised staff and supported the organisation of daily operations.
- Trained and onboarded new employees, ensuring compliance with recipes, procedures and service standards.
- Managed inventory and maintained strong relationships with suppliers.
- Supported purchasing and stock management.
- Resolved customer issues professionally while maintaining a high level of customer satisfaction.
Shop Manager at The Italians Deli & Bakery (2023-01 – 2023-12)
- Managed daily shop operations, ensuring efficient service and smooth business performance.
- Supervised and trained staff to maintain high customer service standards.
- Monitored sales performance and regularly reviewed sales targets.
- Managed inventory and stock levels to ensure product availability.
- Coordinated maintenance of coffee machines and other operational equipment.
- Provided customers with detailed product knowledge and recommendations.
- Supported strategies aimed at improving sales performance and profitability.
Assistant General Manager / Manager at Chelsea Creperie (2020-09 – 2022-12)
- Managed daily operations and ensured the smooth running of the business.
- Supervised, motivated and developed team members to achieve operational and business objectives.
- Managed staff schedules, training and employee reviews.
- Assisted with budget implementation and operational planning.
- Managed inventory and purchasing, ensuring appropriate stock levels and effective ordering.
- Managed supplier relationships and coordinated all business orders.
- Implemented corrective actions to improve operational efficiency and profitability.
- Supervised cash and card deposits and maintained effective cash-handling procedures.
- Resolved operational and customer issues promptly and professionally.
- Maintained high standards of cleanliness, safety and workplace organisation.
Assistant Manager / Shop Manager at Gelatorino (2018-03 – 2020-09)
- Managed daily operations and supported the overall performance of the shop.
- Managed staff rotas and supervised daily team activities.
- Trained and supervised new employees to maintain service and product standards.
- Managed stock levels, inventory and supplier relationships.
- Ensured work areas remained clean, organised and compliant with safety standards.
- Provided high-quality customer service and resolved customer issues effectively.
- Supported the management team in organising responsibilities and improving operational efficiency.
Bar Supervisor / Barista at Ca'puccine / Ca'puccino (2016-09 – 2018-02)
- Supervised daily bar operations and supported the wider team.
- Managed stock control, bar inventories and daily operational reports.
- Ordered supplies according to expected demand and operational requirements.
- Trained and supervised team members to maintain high service standards.
- Prepared drinks and food while maintaining quality and presentation standards.
- Maintained high standards of hygiene, cleanliness and customer service.
- Managed cash float and supported effective cash-handling procedures.
Food & Beverage Assistant at Melia White House Hotel (2016-05 – 2016-09)
- Worked across Room Service and Mini Bar operations.
- Provided professional hospitality service in a busy hotel environment.
- Completed training in Health & Safety, Food Allergens, Hospitality Service and Social Responsibility.
- Used the FLOW platform as part of daily operational procedures.
Seller / Barista at Bingo Hall (2012-02 – 2016-02)
- Worked as a seller and barista in a busy gaming hall environment.
- Provided customer service while managing bar and sales-related responsibilities.
- Worked effectively in a fast-paced, customer-focused environment.
