Steph Dean

Confident, approachable and hardworking professional with experience across customer service, retail and hospitality. Experienced in working in busy environments, communicating clearly with customers and colleagues, prioritising tasks and supporting teams to keep day-to-day operations running smoothly. Highly organised, reliable and eager to transfer these skills into an administration role. Comfortable using Microsoft Word, Excel, Outlook and Teams, as well as Google Docs.

Bar Associate at The Romany Rye (2024-01 – 2026-04)

• Provide friendly, professional customer service in a busy hospitality environment.
• Communicate clearly with customers and colleagues to understand requests and provide accurate information.
• Process sales and support customers with food, beverages and hotel-related enquiries.
• Work effectively as part of a team, helping colleagues when required and maintaining a welcoming environment.
• Manage competing tasks while maintaining a positive and professional approach.

Domestic Cleaner at Oak Manor Cleaning (2026-06 – Present)

• Provide reliable and professional domestic cleaning services while maintaining high standards of cleanliness and presentation.
• Work independently to organise cleaning tasks efficiently and complete work to the required standard.
• Communicate respectfully with clients and respond to individual requirements.
• Manage time effectively across different cleaning tasks while paying close attention to detail.
• Communicated professionally with colleagues and reported any issues or areas requiring attention when necessary.
• Used cleaning products and equipment responsibly and followed workplace procedures when carrying out cleaning duties.
• Managed cleaning tasks efficiently and independently, prioritising areas according to the needs of the care home and completing duties within allocated time.
• Worked respectfully and considerately within a care environment, remaining aware of residents and maintaining their privacy, dignity and comfort while completing cleaning duties.
• Paid close attention to detail when cleaning around furniture, fixtures and high-use areas, ensuring spaces were presented neatly and professionally.
• Carried out tasks including dusting, vacuuming, mopping, sanitising and cleaning frequently touched surfaces to maintain good hygiene.
• Completed thorough cleaning of resident areas, communal spaces, corridors, bathrooms and other shared areas, following required cleaning routines and standards.
• Cleaned and maintained a care home environment to a high standard, helping to provide a clean, safe and comfortable setting for residents, visitors and staff.

Sales Advisor at Schuh (2022-12 – 2023-12)

• Provided attentive customer service while helping customers find suitable products and complete purchases.
• Built rapport with customers, identified their needs and communicated product information clearly.
• Worked efficiently to reduce customer waiting times while maintaining a high standard of service.
• Completed children's sizing training and accurately supported customers with children's footwear.
• Worked as part of a team in a busy retail environment and supported colleagues when needed.

Lounge Hostess at British Airways Lounge (2022-07 – 2022-11)

• Welcomed and supported customers within First Class and Club lounges, following different service standards and procedures.
• Provided table service and helped ensure customers received a positive and professional experience.
• Communicated effectively with customers and colleagues throughout busy periods.
• Worked collaboratively with the team to complete tasks efficiently and assist colleagues where required.

Mathematics – Ifield Community College (2017-09 – 2022-06)

English Literature – Ifield Community College (2017-09 – 2022-06)

English Language – Ifield Community College (2017-09 – 2022-06)

Level 2 in Travel & Tourism – Ifield Community College (2017-09 – 2022-06)

Level 2 in Dance – Ifield Community College (2017-09 – 2022-06)