Trainee Pharmacy Dispenser at Allied Pharmacies (2025-11 – Present)
My regular duties include;
- Supporting the pharmacist with preparing and dispensing prescriptions.
- Using ProScript to enter prescriptions and print labels.
- Picking and checking medication before it is handed out to patients.
- Serving patients at the counter and explaining how to take their medicines.
- Helping customers with over-the-counter products.
- Putting away deliveries, checking expiry dates and managing stock, including fridge items.
- Following pharmacy procedures and keeping the dispensary organised
Service Desk Coordinator at String Computer Systems-Preston (2024-04 – Present)
Duties
- Serve as the first point of contact for clients, managing all incoming support calls and solely overseeing the support inbox.
- Coordinate engineer schedules, arranging both remote and onsite service calls across the team based on priority and resource.
- Create and manage support tickets received via website, phone, and email.
- Monitor and ensure adherence to Service Level Agreements (SLAs), proactively preventing breaches.
- Support engineers in managing their workloads and prioritising tasks effectively.
- Introduce and implement new processes to enhance efficiency within the service desk function.
- Work within a Managed Service Provider (MSP) environment, providing daily support while utilising Microsoft packages such as Outlook, Excel, Word, and Teams for communication, scheduling, and documentation tasks.
Customer Co-ordinator at JLA HVAC-Preston (2023-05 – Present)
I previously worked as a customer co-ordinator at JLA HVAC.
- Handled incoming calls from customers, engineers, and suppliers, providing both administrative support and technical coordination.
- Managed a portfolio of dedicated clients, ensuring high levels of customer satisfaction and service delivery.
- Attended client meetings to review service performance and ensure compliance with agreed SLAs.
- Monitored and responded to queries via the shared email inbox, ensuring prompt resolution.
- Coordinated ordering of van stock, remedial job materials, and other equipment required by engineers.
- Maintained clear communication with customers regarding job progress, proactively resolving any issues.
- Tracked and ensured timely job updates in the system upon physical completion by engineers.
- Monitored project progress and provided regular updates to the business and stakeholders.
- Collaborated with Regional Operations Managers (ROMs) to review and optimise labour allocation.
- Supported engineers by sourcing and ordering necessary stock and parts for job completion.
- Provided cover for the helpdesk inbox as needed to support departmental workflow.
Project Coordinator at FullFibre-Telford (2022-07 – 2023-04)
I worked as a project coordinator at FullFibre Limited
- Provided administrative support to the project team using internal systems and processes.
- Collaborated with the Project Manager to identify and track current and potential project risks and issues.
- Created work orders and scheduled tasks for engineers to ensure efficient project delivery.
- Assisted the Project Manager in all aspects of programme coordination and delivery.
- Performed general administrative duties to support day-to-day operations.
- Utilised QGIS software for project-related tasks and data management.
- Acted as a liaison with the commercial team and quantity surveyors to resolve contractor payment queries.
Operations Assistant at Umbrella Accountants LLP-Wilmslow (2021-03 – 2022-04)
I previously worked as an operations assistant for Umbrella Accountants LLP
- Utilised accounting software such as Sage50, FreeAgent, and Xero, as well as Microsoft Office tools including Outlook, Excel, and Word; provided software support to clients as needed.
- Carried out a range of administrative duties, including managing client correspondence via email and phone, filing and sorting post, photocopying, welcoming visitors, arranging meetings, and preparing documentation on behalf of clients.
- Performed bookkeeping tasks, including preparation and submission of VAT returns and conducting bank reconciliations.
- Onboarded new clients in compliance with customer due diligence and anti-money laundering (AML) requirements.
- Handled the incorporation of new limited companies and managed client registration/deregistration for relevant taxes
Bookkeeper at Forths-Manchester (2020-02 – 2020-09)
My Duties Here Included;
- Preparing VAT Returns
- Liaising With Clients via phone/email and Building Client Relationships
- Holding/Scheduling client meetings
- Bank Reconciliation
- Basic Administration Duties such as: greeting clients and providing them with refreshments, answering/ transferring calls, being the first point of contact for any client queries/complaints, scanning/filing important documents.
Apprentice Accountant/Bookkeeper at NEWStar Bookkeeping ltd-Stalybridge (2019-01 – 2020-02)
I worked at Newstar Bookkeeping ltd as an Apprentice accountant, this was my first full time role and I believe I learnt a lot of skills/attributes from it.
- Bank reconciliation
- Purchase Ledger (reconciling supplier statements, inputting supplier invoices/credit notes)
- Sales Ledger (producing and issuing customer invoices/credit notes)
- Basic Administration Duties: answering/transferring calls, sorting post, scanning/filing important documents, providing refreshments for visitors.
Sales Assistant at Manchester city stadium store-Manchester (2018-03 – 2019-01)
My duties included
- Greeting customers and dealing with any queries/complaints
- Maintaining the cleanliness of the shop floor.
- Working on the tills and cash handling
- Personalisation of merchandise inc printing of shirts, dressing gowns, christmas stockings etc.
- Issuing of credit notes/refunds.
Christmas Temp - Accessories Department at Debenhams-Trafford (2017-12 – 2017-12)
My duties included
- Greeting customers and dealing with any queries/complaints
- Maintaining the cleanliness of the shop floor
- Stock replenishment and stockroom work.
