Steph Xox

Versatile and proactive professional with experience across a range of sectors, including retail, bookkeeping, operations, project coordination and pharmacy. Known for strong organisational skills, adaptability, and a hands-on approach to supporting business functions. Confident in managing multiple responsibilities, building client relationships, and contributing to efficient team performance in both customer-facing and administrative roles.

Trainee Pharmacy Dispenser at Allied Pharmacies (2025-11 – Present)

My regular duties include;

• Supporting the pharmacist with preparing and dispensing prescriptions.
• Using ProScript to enter prescriptions and print labels.
• Picking and checking medication before it is handed out to patients.
• Serving patients at the counter and explaining how to take their medicines.
• Helping customers with over-the-counter products.
• Putting away deliveries, checking expiry dates and managing stock, including fridge items.
• Following pharmacy procedures and keeping the dispensary organised

Service Desk Coordinator at String Computer Systems-Preston (2024-04 – Present)

Duties

• Serve as the first point of contact for clients, managing all incoming support calls and solely overseeing the support inbox.
• Coordinate engineer schedules, arranging both remote and onsite service calls across the team based on priority and resource.
• Create and manage support tickets received via website, phone, and email.
• Monitor and ensure adherence to Service Level Agreements (SLAs), proactively preventing breaches.
• Support engineers in managing their workloads and prioritising tasks effectively.
• Introduce and implement new processes to enhance efficiency within the service desk function.
• Work within a Managed Service Provider (MSP) environment, providing daily support while utilising Microsoft packages such as Outlook, Excel, Word, and Teams for communication, scheduling, and documentation tasks.

Customer Co-ordinator at JLA HVAC-Preston (2023-05 – Present)

I previously worked as a customer co-ordinator at JLA HVAC.

• Handled incoming calls from customers, engineers, and suppliers, providing both administrative support and technical coordination.
• Managed a portfolio of dedicated clients, ensuring high levels of customer satisfaction and service delivery.
• Attended client meetings to review service performance and ensure compliance with agreed SLAs.
• Monitored and responded to queries via the shared email inbox, ensuring prompt resolution.
• Coordinated ordering of van stock, remedial job materials, and other equipment required by engineers.
• Maintained clear communication with customers regarding job progress, proactively resolving any issues.
• Tracked and ensured timely job updates in the system upon physical completion by engineers.
• Monitored project progress and provided regular updates to the business and stakeholders.
• Collaborated with Regional Operations Managers (ROMs) to review and optimise labour allocation.
• Supported engineers by sourcing and ordering necessary stock and parts for job completion.
• Provided cover for the helpdesk inbox as needed to support departmental workflow.

Project Coordinator at FullFibre-Telford (2022-07 – 2023-04)

I worked as a project coordinator at FullFibre Limited

• Provided administrative support to the project team using internal systems and processes.
• Collaborated with the Project Manager to identify and track current and potential project risks and issues.
• Created work orders and scheduled tasks for engineers to ensure efficient project delivery.
• Assisted the Project Manager in all aspects of programme coordination and delivery.
• Performed general administrative duties to support day-to-day operations.
• Utilised QGIS software for project-related tasks and data management.
• Acted as a liaison with the commercial team and quantity surveyors to resolve contractor payment queries.

Operations Assistant at Umbrella Accountants LLP-Wilmslow (2021-03 – 2022-04)

I previously worked as an operations assistant for Umbrella Accountants LLP

• Utilised accounting software such as Sage50, FreeAgent, and Xero, as well as Microsoft Office tools including Outlook, Excel, and Word; provided software support to clients as needed.
• Carried out a range of administrative duties, including managing client correspondence via email and phone, filing and sorting post, photocopying, welcoming visitors, arranging meetings, and preparing documentation on behalf of clients.
• Performed bookkeeping tasks, including preparation and submission of VAT returns and conducting bank reconciliations.
• Onboarded new clients in compliance with customer due diligence and anti-money laundering (AML) requirements.
• Handled the incorporation of new limited companies and managed client registration/deregistration for relevant taxes

Bookkeeper at Forths-Manchester (2020-02 – 2020-09)

My Duties Here Included;

• Preparing VAT Returns
• Liaising With Clients via phone/email and Building Client Relationships
• Holding/Scheduling client meetings
• Bank Reconciliation
• Basic Administration Duties such as: greeting clients and providing them with refreshments, answering/ transferring calls, being the first point of contact for any client queries/complaints, scanning/filing important documents.

Apprentice Accountant/Bookkeeper at NEWStar Bookkeeping ltd-Stalybridge (2019-01 – 2020-02)

I worked at Newstar Bookkeeping ltd as an Apprentice accountant, this was my first full time role and I believe I learnt a lot of skills/attributes from it.

• Bank reconciliation
• Purchase Ledger (reconciling supplier statements, inputting supplier invoices/credit notes)
• Sales Ledger (producing and issuing customer invoices/credit notes)
• Basic Administration Duties: answering/transferring calls, sorting post, scanning/filing important documents, providing refreshments for visitors.

Sales Assistant at Manchester city stadium store-Manchester (2018-03 – 2019-01)

My duties included

• Greeting customers and dealing with any queries/complaints
• Maintaining the cleanliness of the shop floor.
• Working on the tills and cash handling
• Personalisation of merchandise inc printing of shirts, dressing gowns, christmas stockings etc.
• Issuing of credit notes/refunds.

Christmas Temp - Accessories Department at Debenhams-Trafford (2017-12 – 2017-12)

My duties included

• Greeting customers and dealing with any queries/complaints
• Maintaining the cleanliness of the shop floor
• Stock replenishment and stockroom work.

AAT Level 3 Diploma in accountancy in Accountancy – Tameside College-Ashton-Under-Lyne (2018-09 – 2020-09)

AAT level 2 in accounting in Accounting – Tameside college-Ashton-Under-Lyne (2017-09 – 2018-06)

GCSE in General Education – Astley Sports college-Dukinfield (2012-09 – 2017-08)