Stephanie April Marsden

Well-qualified and experienced Receptionist/Administration Assistant with over 12 years' experience. First point of call within companies with smart appearance, friendly and confident personality, and outstanding interpersonal and organisational skills. Stay calm under pressure, prioritise work effectively and use initiative to complete tasks accurately and on time.

Proficient typist with strong background in customer service, admin and reception. Confident computer user with extensive experience in Microsoft Office suite including NHS System One. Able to operate independently or as part of a team.

NVQ Level 2 and Level 3 in Business Administration.

Medical Receptionist - Ecclesfield Group Practice

(2024-07)

Responsible for meeting and greeting patients. Making and receiving telephone calls from patients and other members of the public.

• Using NHS System One
• Booking and arriving patients for appointments
• Processing Prescriptions
• Liaising with GPs & Nurses
• Chaperoning
• Care Navigating
• Registering new patients
• Sending Referrals
• Updating patient's records
• Admin tasks, including prescriptions queries & pathology reports

Receptionist - Crooks Vets Rotherham

(2021-07)

Responsible for meeting and greeting clients and their pets. Making and receiving telephone calls from registered clients and other members of the public. Dealing with clients enquiries and maintaining the company's client database.

• Helping and assisting clients when needed
• Scheduling appointments
• Registering new clients and updating client's records
• Giving POM-V medication out to clients when dispensed by a veterinary surgeon
• Helping and assisting vets when needed
• Scanning documents on to client's records
• Opening and closing premises
• Promoting products and care plans
• Cleaning and keeping up with the company's hygiene standards
• Faxing and emailing clients records to other veterinary practices

Receptionist - Vets4Pets Cortonwood

(2015-12 - 2021-07)

Responsible for meeting and greeting clients, making and receiving telephone calls from the public. Dealing with client's enquiries or queries and maintaining the company's client database.

• Helping and assisting clients when needed
• Processing payments
• Scheduling appointments
• Dealing with enquiries and complaints
• Registering new clients and updating client's records
• Preparation and maintenance of medical records
• Over the counter sale
• Scanning documents onto client's records
• Setting up care plans
• Faxing and emailing histories to other veterinary practices
• Opening and closing the premises
• Adhering to the company's protocols
• Cleaning and keeping up with company hygiene standards
• Giving out POM-V medication after been dispensed by the vet
• Helping/assisting vets/nurses when needed

Customer Advisor - Capita House Barnsley (Southern Water) - Barnsley

(2014-08 - 2015-11)

Responsible for making and receiving telephone calls from members of the public regarding their water bill accounts and for maintaining the company's customer database.

• Dealing with customer orders
• Setting up payment schemes and taking credit and debit card payments
• Advising about products and services and what to do if moving house
• Helping customers to understand their water bill
• Dealing with customer enquiries and complaints
• Following the company's business systems to maintain efficiency of the service

Business and Administration Apprentice - CareMark, Barnsley - Barnsley

(2013-08 - 2014-08)

Whilst undertaking a NVQ Level 3 in business and administration, responsible for meeting and greeting visitors, making and receiving telephone calls and undertaking general office duties. Also supported the recruitment officer with the processing of new employees which includes organising training and inductions. For customers, wrote up care plans and risk assessments whilst following legal and company protocols.

Administration Assistant and Receptionist - Park Grove Surgery and The Roundhouse Medical Centre, Barnsley - Barnsley

(2012-11 - 2013-05)

Main responsibilities included meeting and greeting clients and helping them when needed, i.e. booking taxies, directing clients to the right rooms etc. Also updated patient online records with scans from hospital clinics and issuing prescriptions. Made and received telephone calls, liaised with doctors on requests for appointments/medications/sick notes.

Business and Administration Apprentice - Education Centre, Barnsley Hospital, Barnsley - Barnsley

(2011 - 2012)

Whilst undertaking NVQ Level 2, duties included working with new medical students, showing them the layout of the site, processing timetables and other important information for them and updating their training records. Also undertook general office duties such as telephone calls and meeting/greeting visitors.

Classroom Assistant (Work experience) - Tankersley Primary School, Barnsley - Barnsley

(2010 - 2010)

Supported teachers by helping children read and write, as well as updating display boards and helping out with outdoor activities. Also involved in aspects of office work such as telephone calls and record keeping.

NVQ Level 3 - Business and Administration - CareMark (2013 - 2014-08)

NVQ Level 2 - Business and Administration - Barnsley Hospital (2011 - 2012)

BTEC - Double Science - Kirk Balk School (2005 - 2010)

BTEC - Sport - Kirk Balk School (2005 - 2010)

OCR - ICT - Kirk Balk School (2005 - 2010)

GCSE - English Language - Kirk Balk School (2005 - 2010)

GCSE - English Literature - Kirk Balk School (2005 - 2010)

GCSE - Business and Communications Systems - Kirk Balk School (2005 - 2010)

GCSE - Technology - Kirk Balk School (2005 - 2010)

GCSE - Maths - Kirk Balk School (2005 - 2010)

GCSE - Religious Education - Kirk Balk School (2005 - 2010)