Stephanie Keilaus

Registered Manager

Talent

Dornoch, HighlandMember since 13 January 2026

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About

Registered Manager with 12 years of progressive experience across supported living, domiciliary care and outreach services. Skilled in leading high-performing teams, ensuring CQC compliance, and delivering safe, person-centred and outcome-focused support. Experienced in safeguarding, quality assurance, workforce development and operational management across multiple services. Passionate about promoting inclusion, empowering staff, and improving the lives of the people I support.

I recently relocated to Dornoch, Highlands. I am seeking administrative based roles and open to new roles.

Experience

Successfully developed and grew care services from £26,000 per month to £76,000 per month within 12 months, increasing overall profitability while maintaining high standards of care.
Implemented a new model of care that improved service quality, increased turnover, and supported sustainable business growth.
Achieved a 75% increase in client enquiries through improved client satisfaction, positive feedback, and strong word-of-mouth reputation.
Significantly improved staff retention, with long-serving team members remaining within the organisation for 10+ years, supported by strong leadership and positive workplace culture.
Led quality assurance and audit processes, achieving 100% compliance with training requirements and continuous improvement standards.
Developed and strengthened partnerships with external organisations, enhancing collaborative working and service delivery.
Created new and innovative roles as the business expanded, providing progression opportunities for staff and supporting organisational development.
Improved staff morale and engagement by fostering an open-door culture, encouraging transparency, trust, and communication.
Increased productivity through structured appraisals and supervisions, setting achievable goals aligned with individual development and service needs.
Raised the standard of care and equipment for clients (including seating and comfort solutions), enabling people to remain safely and comfortably in their own homes for longer using a person-centred approach.
Recruited and interviewed high-quality staff, expanding and strengthening teams in line with ongoing business growth.
Designed and implemented a new, cost-effective scheduling system, improving efficiency and reducing operational costs.
Consistently invested in professional development, including completion of the Level 5 Operational/Departmental Management qualification, supporting continuous improvement in leadership capability.