Stephanie Knipe

Friendly and organised professional with over 15 years of experience in customer-facing roles, including running a successful childcare service and working in retail. Highly skilled in communication, managing multiple responsibilities, and creating a welcoming first impression. Confident handling enquiries, scheduling, and administrative tasks, with a strong focus on professionalism, reliability, and customer service.

Childminder - Self-Employed

(2011-01)

• Managed day-to-day operations of a home-based childcare service
• Acted as the first point of contact for parents, handling enquiries and maintaining professional communication
• Organised daily schedules, appointments, and activities efficiently
• Maintained accurate records and ensured compliance with safety and safeguarding regulations
• Demonstrated strong multitasking skills while managing children, administration, and household responsibilities

Retail Assistant - Asda Supermarket

(2005-01 - 2010-12)

• Delivered excellent customer service in a busy, fast-paced environment
• Assisted customers with enquiries in person, demonstrating a friendly and approachable manner
• Handled cash transactions accurately and efficiently
• Maintained clean, organised, and welcoming store areas
• Worked as part of a team to meet targets and ensure smooth daily operations

CACHE Level 3 Diploma in Home-Based Childcare - Childcare - West Herts College

CACHE Foundation Award in Caring for Children - Childcare - West Herts College

BTEC First Diploma (Level 2) in Childcare - Childcare - West Herts College