Self-development and Career Research - Self-employed - London
(2024-06)
Pursued specific professional development objectives by completing CPD accredited training, enhancing industry-relevant knowledge and skills.
- Completed CPD accredited training including: 1. Concierge: Roles, Work Environment and Etiquette; 2. Emergency first Aid At Work
- Applied for jobs across platforms, tailored applications, completed assessments, attended interviews, and used feedback to enhance communication skills and align with employer expectations
Corporate Security Officer - G4S - London
(2022-12 - 2025-06)
- Welcomed, directed and provided information and support to clients, staff and visitors at a corporate site
- Checked staff and visitor passes to maintain access control procedures
- Conducted regular building patrols to ensure site security and safety
- Reported incidents and maintained accurate security logs
Security Officer - ZE Global Ltd - HMS Belfast, London
(2021-12 - 2022-10)
- Greeted and assisted customers at front-of-house for a historic attraction
- Answered phone calls and handled customer inquiries professionally
- Signed in guests, accepted deliveries, and maintained visitor records
- Patrolled the ship and ensured safety protocols were followed
- Supported event operations and managed crowd control during special functions
Corporate Security Officer - Interserve - London
(2020-03 - 2020-09)
- Greeted and assisted visitors across multiple corporate sites
- Checked passes and monitored access to secure areas
- Delivered clear and helpful information to clients and guests
- Conducted routine patrols to uphold safety and security standards
- Responded to incidents and followed site-specific security protocols
Steward (Events) - AP Security Services Ltd - London
(2018-02 - 2019-05)
- Welcomed guests, directing them to their seats, providing information and ensuring customer satisfaction
- Maintained a clear and safe environment for public gatherings
- Supported emergency procedures and team coordination during large-scale events
Steward (Events) - OCS Group UK Ltd - London
(2014-06 - 2018-08)
- Greeted and directed customers at various venues, delivering excellent customer service and event information
- Assisted with guest seating and managed crowd movement and ensured safety and cleanliness in public areas
Team Leader - Shake Shack - Canary Wharf
(2016-12 - 2017-08)
- Supervised front-of-house operations and customer service team and maintained high standards of hospitality and cleanliness
- Assisted guests with menu selections and resolved queries and managed cash transactions and till operations
Team Member - Travelodge - Greenwich
(2016-06 - 2016-08)
- Served customers at reception, bar and breakfast area and ensured cleanliness of guest areas
- Greeted guests and managed check-in and check-out procedures and handled enquiries – providing information about services and amenities
Steward - Wise Security Agency - Bexleyheath
(2014-03 - 2014-06)
- Collaborated with team to ensure smooth operations including crowd control and guest safety at events
- Greeted guests, provided directional assistance and delivered excellent customer service in a busy environment
Retail Assistant (Voluntary) - Deichmann Shoe Shop - Woolwich
(2013 - 2013)
- Served and advised customers on footwear selection and processed payments and handled customer enquiries
- Maintained store displays and restocked merchandise and provided product and price information professionally
Retail Assistant - Tesco Supermarket - Woolwich
(2012-11 - 2012-12)
- Operated tills efficiently and served customers and whilst advising on stock availability and promotions
- Managed displays and promoted special offers and addressed customer concerns or escalated to management
Steward - London Olympics - Greenwich
(2012-07 - 2012-08)
- Managed crowd control and guest flow at Olympic venues, working in a team to maintain high visitor standards
- Welcomed and directed visitors to appropriate areas and ensured guest safety and provided general information
Home Maker & Parent - Self-employed - London
(1998-12 - 2016-12)
- Provided full-time care and support for child's early development
- Ensured safety and safeguarding of child at all times
