Stephanie Mckenzie

I am an independent, conscientious and professional person that can be trusted to perform any required tasks to the best of my abilities. Given the opportunity, I will quickly become an efficient, reliable and effective team member.

Team Member - Premier Inn - Cardiff

(2022-09)

• Welcomed and checked in guests efficiently, ensuring a friendly and professional first impression.
• Managed front desk operations including bookings, guest enquiries, and payments using Premier Inn systems.
• Prepared and served food and beverages in the bar and restaurant areas while maintaining hygiene standards.
• Performed housekeeping duties to ensure rooms and communal areas were clean, tidy, and up to brand standards.
• Provided excellent customer service, handling guest requests and resolving issues promptly.
• Maintained accurate cash handling and till operations.
• Worked collaboratively across departments to ensure smooth daily operations.
• Followed all health, safety, and food hygiene regulations.
• Developed strong multitasking, communication, and teamwork skills in a fast-paced hospitality environment.

Crew Member - McDonald's Restaurant-Cardiff Gate - Cardiff

(2021-06 - 2022-08)

• Greeting all customers with a positive and helpful attitude
• Performing order processing – taking accurate food orders from guests in a fast and timely manner
• Responsible for preparing all of McDonald's varieties, following established procedures
• Performing housekeeping duties to keep the facility and equipment clean and inviting
• Participating actively with other crew members and managers to meet sales target during your shift
• Ensuring items are well stocked
• Providing genuine attention to every guest, treating them with genuine friendliness and care
• Ensuring fast and timely food service to guests, adhering to McDonald's food safety guidelines
• Assisting in the training of new employees
• Following all McDonald's safety and security procedures
• Completing any other assigned tasks

Temporary Salon Assistant - Crown Hair - Whitchurch, Cardiff

(2019-01 - 2019-03)

• Stock maintenance including inventories for ordering supplies
• Answering the telephone and answering queries
• Booking appointments for customers via the telephone and in person
• Making beverages for staff and customers
• Cleaning the salon adhering to health and safety requirements
• Running general errands for management

Level 2 (NVQ) - Cardiff & Vale College, City Centre

Level 1 (NVQ) - Wales High School

Level 1 (NVQ) - Cardiff & Vale College, City Centre