Administrator - Legal and General
(2018-02)
Retirements Administrator, Developing and maintaining professional customer care and approach. Interact with both internal and external customers in order to convey information to resolve customer queries via written or oral response.
- Liaising with Customers and Agencies regarding information on the process of the customer's funds
- Sending external and internal emails
- Data entry, loading high volumes of applications onto the systems with high accuracy and within the agreed SLA standards
- Dealing with high volumes of post, filing and scanning on a daily basis
- Undertaking a variety of administrative duties to support the department
- Give training to new staff
First point of contact - The AA Driving School
(2016-09 - 2018)
- Making a good example to the company
- Booking customers in for lessons and objection handling to customers who are shopping around to help get business for instructors and make sales for monthly conversion targets
- Admin tasks involving helping to keep instructors diary up to date to making it easier for instructors, employees and a quicker and better experience for customers booking in their lesson
- Sending emails out to customer about lesson prices and availability to help advertise for instructors to gain more sales
- Customer service working in a busy environment
Customer service manager - Tesco
(2016-06 - 2016-09)
- Taking incoming Calls
- Liaising with delivery companies to chase customers' orders to help get more information for the customers of the whereabouts of their items
- Making orders for customers who find it difficult to order online, helping and taking them through the order process
- Admin tasks, which would include sending emails and making calls to partner companies for customer's returns and refunds to help reassure customers
Customer service advisor (outbound) - Web help
(2014-07 - 2016-06)
- Making outgoing calls to existing customers
- Booking appointments slots for deliveries
- Selling alternatives for out of stock items, promoting sales and sale codes for eligible customers to keep business, make sales and profits for company by hitting a set daily team and personal targets
- Coaching New staff helping them get to know the systems and build their confidence on the phone and with their sales objections
Sales assistant - River Island Pontypridd
(2012-10 - 2014-01)
- Greeting customers as they enter the store
- Helping customers with stock information to let them know what we have to offer, size guides, new season stock and when items will be back in stock or if we have items in other store so the company doesn't lose out to business
- Working on the tills, taking payments and dealing with returns, handling and counting money
- Upselling gift cards and small items around till area with a good sales approach face to face to make profits for company
- Keeping shop floor clean and tidy so the store would look clean and presentable for customers to shop in and for customers to see stock clearly
- Ordering stock for delivery to shop
Outbound sales - Admiral CCR
(2012-01 - 2012-10)
- Outbound sales experience with excellent customer service selling car insurance to potential customers who have been enquiring online
- Seeing if we are competitive with prices, pitching benefit that we had to offer, advising customers of deals they were eligible to get for being new customers and upselling add-ons to make a greater sale to go towards business sales and conversion targets for myself
Sales consultant - Next Cardiff and Llantrisant retail store
(2008-10 - 2012-07)
- Providing excellent customer service
- Helping customers when seeking help or advice
- Able to talk and deal with customers in a polite and friendly manner
- Being able to deal with distressed customers and calming them down reaching daily store targets
