Stephen Cain

Face to face customer service Cash handling Weekly staffing

Team Leader - William Hill - Stoke-on-Trent, Staffordshire

(2011-08)

• Face to face customer service
• Cash handling
• Weekly staffing
• Absence management
• Delivering sustainable figures vs targets
• Motivation of team
• Safer gambling interactions and reviewing completed interactions
• Working with other team leaders and cluster operations manager

GCSEs

A-levels