Stephen Cole

Detail-oriented and reliable professional with extensive experience in data entry, administration, and database management. Skilled in Microsoft Excel, Access, and various data systems, with a proven ability to maintain data accuracy and integrity. Known for working independently and collaboratively, with excellent attention to detail and a strong commitment to meeting deadlines.

Admin Volunteer at Croydon Voluntary Action (Aug 2017 – Present)

• Design and edit bi-weekly volunteering newsletters (adding role descriptions and relevant hyperlinks)
• Monitoring and reporting issues with social media and website links
• Updated volunteer roles on external job boards
• Managed phone calls and appointment scheduling

• Transferred confidential data between systems (Landscape to SSP)
• Ensured high levels of data accuracy and integrity
• Handled large volumes of data efficiently and securely

• Recorded and edited audio newsletters and podcasts
• Operated and maintained audio equipment and software
• Organised and archived audio files for future use

• Issued and tracked repair jobs and maintenance requests
• Processed receipts and invoices
• Responded to phone and email queries
• Maintained accurate maintenance records

• Updated client records and processed Invoices
• Created a user manual for the in-house system (Pyramid)
• Ensured consistency and accuracy in data entry

Restart Scheme – Reed in Partnership (Employability Programme – Ongoing)

BSc (Hons) (Games Technology) – Kingston University (2:1)

BTEC National Diploma (Media Production) - Carshalton College (Triple Distinction)

BTEC National Diploma (IT Software) - Carshalton College (Triple Pass)