Stephen David Roach

Experienced General Manager with a strong background in hospitality, business operations, people management and commercial performance. Proven track record of managing multiple business areas, leading and developing teams, controlling labour and operating costs, driving sales and maintaining high standards of compliance and customer service. Prior to moving into hospitality management, spent over a decade in education, progressing to Deputy Director of Science and taking on significant responsibilities for staff management, curriculum development, performance improvement, coaching and whole-school teaching and learning.

A commercially focused and adaptable manager with extensive experience in recruitment, training, P&L analysis, budgeting, stock control, events, customer service and operational compliance.

Holding General Manager - Phantom Winger Hungry Horse & Wacky Warehouse

(2021-10)

Overall responsibility for the operation of both businesses and the team.

• Recruitment, training and development of staff.
• Management of finance, wages and stock.
• Labour and sales control against budget.
• Development of local sales opportunities.
• Running and promotion of events.
• Ensuring compliance with company and legal requirements.
• Complaint handling and customer service.
• Improving the guest journey, service and operational standards.
• P&L analysis and commercial performance management.

General Manager - The Grapes Hotel, Wrea Green

(2025-03 - 2026-08)

Overall responsibility for the operation of the business and management of the team. Made redundant.

• Led the day-to-day operation of the business and team.
• Recruited, trained and developed new and existing employees.
• Managed finance, wages and stock control.
• Controlled labour and sales performance against budget.
• Developed local sales opportunities and community engagement.
• Planned, organised and promoted events.
• Ensured the business remained fully compliant with relevant standards and procedures.
• Managed customer complaints and resolved issues effectively.
• Maintained operational and service standards across the business.

General Manager - The Roebuck, Bilsborrow, Preston

(2022-06 - 2025-03)

Overall responsibility for the business, team and operational performance.

• Managed day-to-day operations and overall business performance.
• Recruited, trained and developed staff.
• Managed finance, wages, stock and operational costs.
• Controlled labour and sales performance against budget.
• Developed local marketing and sales opportunities.
• Organised and promoted events.
• Ensured full compliance with operational requirements.
• Managed customer complaints and delivered effective resolutions.
• Facilitated all aspects of the guest journey to improve service and standards.
• Conducted P&L analysis and used financial information to support business decisions.

Assistant Manager - The Lea Gate Hungry Horse & Hotel

(2020-03 - 2021-10)

The majority of this period was affected by the COVID-19 lockdown and associated pub closure.

Holding General Manager - The Lea Gate Hungry Horse & Hotel

(2019-10 - 2020-03)

Overall responsibility for the operation of both businesses and the team.

• Led the debranding of the hotel from the Premier Inn franchise to GK Inns.
• Recruited, trained and developed staff.
• Managed P&L performance.
• Managed finance, wages and stock.
• Controlled labour and sales against budget.
• Developed local sales opportunities.
• Organised and promoted events.
• Ensured compliance with operational requirements.
• Managed customer complaints.
• Improved the guest journey, service and standards across both businesses.

Assistant Manager - The Lea Gate Hungry Horse & Premier Inn Preston West - Blackpool Road, Preston

(2015-11 - 2019-10)

• Managed day-to-day operations across two separate brands simultaneously.
• Managed daily business operations and the team across both businesses.
• Completed end-to-end General Manager training.
• Recruited, trained and developed new and existing staff.
• Managed finance, wages and stock.
• Controlled labour and sales performance against budget.
• Developed local sales opportunities.
• Ran and promoted events.
• Ensured business compliance.
• Managed customer complaints.
• Improved the guest journey, service and operational standards.
• Deputised for the General Manager during periods of absence.

Floor Manager / Duty Manager / Management Training - The Mount, Orrell, Wigan

(2015-03 - 2015-11)

• Led and managed the team.
• Opened and closed the business.
• Acted as a key holder.
• Managed stock.
• Produced rotas and shift plans.
• Coordinated social media activity.
• Organised and delivered events, meetings and conferences across two function rooms.
• Trained and developed new staff.

Front of House Team Member - The Lea Gate Hungry Horse - Blackpool Road, Preston, Lancashire, PR4 0XB

(2015-01 - 2015-03)

Alongside front-of-house duties, received training in a range of managerial responsibilities.

• Customer service and guest interaction.
• Cash handling and cashing up.
• Hosting.
• Marketing and promotion of key events.
• Stock rotation.
• Line cleaning.
• Full pub close-down procedures.

Deputy Director of Science / Teacher of Science - Andrew Marvell College, Hull

(2009-09 - 2014-12)

• Managed staff through performance management and coaching cycles.
• Led curriculum development, particularly at Key Stage 4.
• Analysed and monitored departmental performance data.
• Developed departmental action plans.
• Mentored ITT and NQT teachers.
• Led departmental meetings and CPD.
• Led whole-school teaching and learning initiatives.
• Developed cross-departmental teaching and learning triads.
• Delivered CPD sessions and coaching cycles.
• Developed resources to improve assessment, differentiation and the use of data.

Second in Science – KS3 Coordinator - Andrew Marvell College, Hull

(2009-09 - 2010-09)

• Curriculum development.
• Data analysis and monitoring.
• Curriculum resourcing.
• Staff management and performance management.

Second in Science - Goole High School, Goole, East Yorkshire

(2008-09 - 2009-07)

• Curriculum development and departmental management responsibilities.
• Data analysis and monitoring.
• Staff development and performance management.

Pastoral Assistant – KS3 - Goole High School, Goole, East Yorkshire

(2007-09 - 2008-06)

• Provided care, guidance and support for Years 7–9.
• Monitored vulnerable and challenging pupils.
• Liaised with parents and external agencies.
• Organised reward trips.
• Supported the transition from Year 6 to Year 7, including logistical and data-related planning.

NQT Teacher of Science - Goole High School, Goole, East Yorkshire

(2006-09 - 2007-07)

• Delivered the science curriculum.
• Produced short-, medium- and long-term planning.
• Developed schemes of work.
• Worked as a form tutor.

PGCE (QTS) - University of Hull (2005-09 - 2006-06)

BSc - Biology (Hons) - University of Hull (2002-09 - 2005-06)

A Levels - Biology (D), Environmental Science (D), General Studies (E) - The Blackpool Sixth Form College (1999-09 - 2002-06)

AS Level - Geography (C) - The Blackpool Sixth Form College (1999-09 - 2002-06)

GCSE - English (C) - The Blackpool Sixth Form College (1999-09 - 2002-06)

GCSEs - Mathematics, Geography and Double Award Science - Baines High School (1999)