EXPERIENCE
Supply Performance Analyst, Lloyds Banking Group: Feb 2022 – Jun 2025
- Creates and manages complex data visualisation projects using advanced Excel skills, Power Query, SQL and Microsoft Power BI to enhance Supply Planning process and improve business decision-making and identify opportunities.
- Identifies and implements Continuous Improvement opportunities across Spans of Control and Supply, sharing best practice and helping embed an improvement culture.
- Leverages extensive knowledge of data analysis tools to streamline MI development processes and enhance productivity.
- Develops and implements data-driven allocation strategies to investigate
variances in supply and provide actionable insights to stakeholders to optimise resource allocation.
Performance Analysis & Insight Assistant, Lloyds Banking Group: Apr 2017 - Feb 2022
- Creation and support of Pipeline management, analysing the flow of lending leads within both Telephony and Branch based teams to accurately evaluate commercial performance across business banking.
- Production, delivery and analysis of critical MI using advanced Excel and SQL to support key business functions and enhance operational performance.
- Presentation of weekly KPI dashboards to senior stakeholders, providing insights and actionable recommendations to drive business outcomes.
- Conducts data audits and data cleansing to ensure accuracy and
reliability in support of business analysis and reporting.
Operational Insight Analyst, Lloyds Banking Group: Feb 2016 - Apr 2017
- Managed and integrated large datasets using Excel for efficient reporting. Analysis of various KPIs within the telephony network including needs met information, call handling efficiency and shift planning.
- Utilised my problem-solving skills to design innovative MI reporting solutions, enhancing the overall effectiveness of the reporting.
- Development and production of data-driven reports and dashboards that engage senior stakeholders with meaningful insights to support informed decisions and continuous improvement.
- First point of contact for incident management, scheduling conflicts, and service continuity resolution in a high-pressure contact centre, ensuring swift issue triage and minimal disruption to operations.
Operational Control Analyst, Lloyds Banking Group: May 2014 - Feb 2016
• Production and analysis of regular compliance MI for UK-wide operations, supporting governance forums with clear, actionable insights to ensure regulatory adherence and mitigate risk.
• First point of contact for the Training & Competencies Framework, streamlining communication, clarifying policy interpretation, and supporting managers in embedding best practice across teams.
• Implementation of site-level test plans to validate adherence to group policies and standards, ensuring robust compliance and reducing operational risk.
