Experienced Product Owner with a passion for harnessing technology to drive impactful business change. I thrive in Agile environments and excel at uncovering opportunities to streamline processes, enhance customer experiences, and deliver measurable value through smart, scalable solutions. I’m especially driven by the chance to improve internal workflows and make people’s day-to-day jobs easier, more efficient, and more rewarding.
Key Skills
- Salesforce CRM (Admin, Field Service, CPQ, Automation, Custom Objects, Reporting)
- Product Ownership (Roadmap Planning, Prioritisation, User Story Creation, Sprint Delivery)
- Agile & Scrum Methodologies (Backlog Management, Iterative Delivery, Team Alignment)
- Process Improvement (Workflow Optimisation, Automation, Waste Reduction)
- Stakeholder Management (Cross-Functional Collaboration, Board-Level Influence, Strategic Alignment)
- Tech Stack Integration (Zendesk, Outreach, Trustpilot, ERP, Magento)
- Customer Experience Optimisation (Complaint Reduction, Faster Resolutions, Self-Service Tools)
- Internal UX Enhancement (Operational Efficiency, Time Savings, Internal User Enablement)
- Data Analysis & Insights (KPI Tracking, SLA Monitoring, Decision Support)
- Change Management (Adoption, Governance, Training & Enablement)
- Business Transformation (Tech Rollouts, Legacy System Replacements, Scalable Growth)
- Communication & Reporting (Executive Dashboards, Board Presentations, Team Comms)
- CRM Strategy & Execution (Lead Management, Sales Process Automation, Customer 360 View)
- Customer-Centric Mindset (Empathy-Led Design, User Feedback Loops, Continuous Improvement)
- Digital Transformation Leadership (Vision-to-Execution, Cross-Team Delivery, Innovation)
