Stephen Potter

Versatile professional demonstrating strengths in team collaboration and operational support. Adapts to changing environments through effective problem-solving and risk assessment. Committed to fostering a safe and productive workplace culture.

Operations Manager at Sarratt Online Ltd (2020-08 – Present)

• Oversaw quality control processes, maintaining high standards for all products and services.
• Investigated issues impacting organisational operations and service delivery and recommended corrective actions.
• Reviewed and revised operational policies, aligning procedures with best practices
• Managed operations team daily to enhance efficiency and meet organisational objectives.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Optimised resource allocation, ensuring maximum productivity and minimal downtime.
• Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
• Supervised supply purchases, management and tracking in line with budgetary requirements.

Finance & Operations Manager at Marks & Spencer (2013-09 – 2020-08)

• Customer Service assistant - Sept 2013 - Jan 2014
• Store stock controller - Jan 2014 - Oct 2014
• Team supervisor - Oct 2014 - Jan 2016
• Section Manager - Jan 2016 - Jun 2017
• Finance & Operations Manager - Jun 2017 - Aug 2020

Shop Assistant at Hudsons Bay Company (2012-10 – 2013-07)

Shop Assistant at Sears (2012-08 – 2012-10)

Shop Manager at Passion Fish (2010-06 – 2012-05)

Customer Service Administrator at The Listening Company (2008-09 – 2010-05)

Catering Assistant at Parkwood Leisure (2008-05 – 2008-09)

Shop Assistant at One Stop (2007-10 – 2008-09)

Shop Assistant at Waitrose & Partners (2004-10 – 2007-09)

NVQ Level 2 in Customer Service – Marks & Spencer - High Wycombe (2015)

A-Levels in Sociology, Psychology, Classics, Computing – Henley College - Henley (2007)

GCSEs in 11 GCSEs A*-C including English and Maths – Royal Grammar School - High Wycombe (2004)