Stephen Sides

An enthusiastic, competent, pragmatic and caring professional with a focused and passionate approach to driving the agenda; consistently delivers inspiring leadership, challenge current thinking and succeed under pressure, seizing every opportunity to make a difference to the culture and environment of the workplace. A strong team leader and manager, who has successfully developed several staff training programmes and has a commitment to enhancing policies and procedures to enhance company operations. Self motivated, problem solver currently seeking a new role to tackle fresh challenges and build on experience gained to date.

Warehouse Operative - Hall & Co (Spar Distribution, Preston) - Preston

(2021-07 - 2023-10)

• Assisting with the logistical organisation and distribution of cages for redeployment.
• Support with compiling detailed reports of returns to assist with stock control levels and financial impact.
• Complete quality checks to ensure goods are prepared for dispatch.
• Maintaining high levels of Health & Safety within a demanding and challenging environment.

Remedial Building Surveyor - Ecoserv Ltd - Blackburn

(2017-07 - 2020-12)

• Empathetically and efficiently supporting customer complaints to maintain high levels of customer service.
• Inspecting domestic properties within the Lancashire and Yorkshire areas to assess damage caused by poorly installed cavity wall installation whilst utilising state of the art equipment to ensure accurate data collection.
• Produce comprehensive reports for the R.I.C.S surveyor and legal teams to support claims of negligence and improper installation of materials.

Domestic Energy Advisor/Business Development - C2C Ltd/TMO Acrobat Carbon Services - Leeds

(2015-09 - 2017-07)

Domestic Energy Advisor - ICU Energy Ltd - Lancashire/Merseyside

(2015-03 - 2015-09)

ECO / Green Deal Assessor - Warmfront Ltd - Manchester/Merseyside

(2013-07 - 2015-01)

Domestic Energy Advisor - GDA Surveys Ltd - UK

(2013-03 - 2013-07)

ECO & Green Deal Assessor / Domestic Energy Advisor / Business Development - C2C Ltd/TMO Acrobat Carbon Services, ICU Energy Ltd, Warmfront Ltd, GDA Surveys Ltd - Multiple

(2013-03 - 2017-07)

• Assessing and reporting EPCs on properties via pre arranged appointments.
• Ensuring customer satisfaction via face-to-face explanations and demonstrations of potential savings and improvements.
• Produce EPC documents required for ECO funding and undertake independent energy audits accurately and efficiently.
• Effectively utilise the customer facing service on a day-to-day basis to achieve SLAs/KPIs and company goals.

Parcel Sorter - Post office - Leyland

(2015-12 - 2016-01)

• Assisting with the logistical organisation of parcels for deployment.
• Ensuring customer satisfaction via precise organising.

Insulation Inspector / Customer Service - Llewelyn Smith

(2012-07 - 2013-03)

Quality Control Manager / Customer Service Manager - Cre8 Energy Ltd - Chorley

(2011-03 - 2012-01)

Customer Service Manager - IQ Energy Insulations Ltd - Liverpool

(2010-09 - 2011-03)

Customer Service Manager / Quality Control Manager - IQ Energy Insulations Ltd, Cre8 Energy Ltd, Llewelyn Smith - Multiple

(2010-09 - 2013-03)

• Provide a combined contact centre to deliver high levels of customer experience within a demanding and changing market.
• Introduction and maintain a continuous improvement culture to achieve high levels of customer service.
• Provide a proactive approach to the utilisation of technology and reporting to plan for continuous improvements in the overall service offered to customers.
• Champion and promote the customer needs within the businesses for customer retention and development.
• Effectively utilise the customer facing service staff (contact centre/engineers) on a day-to-day basis to achieve individual and company SLAs/KPIs within budget.
• Management of contact centre teams to develop and deliver customer centre culture.
• Driving the internal audit program, ensuring that routines are in place, training needs are identified and actioned, and a culture of continuous improvement was implemented.
• Support and instruct the completion of customer specifications, installation checks and other ad hoc customer requests as required.

General Manager - Disley Estates - Preston

(2007-11 - 2010-09)

• Produce and present an annual forecast / business plan to the company's shareholders.
• Overseeing of a £15million portfolio of businesses around the North West of England ensuring the company strategy is implemented and developed to continuously grow the business.
• Implement and develop best working practise processes.
• Recruiting new operatives as well as tracking and measuring staff performance, identifying areas of required improvement and providing training.
• Responsible for the financial requirements of the business, i.e. book-keeping, VAT and banking.
• Collating forecast and analysing sales data to present to stakeholders and higher management, evidencing reaching targets.

Accreditation Manager / Customer Service - G.M. Sales & Marketing - Blackburn

(2007-08 - 2007-10)

Telesales Manager - Printer Connections Ltd - Walton-le-Dale

(2007-01 - 2007-07)

Telesales (Temporary Contract) - QED Ltd - Walton-le-Dale

(2006-11 - 2006-12)

Telesales Manager / Telesales Operative - Printer Connections Ltd, QED Ltd - Walton-le-Dale

(2006-11 - 2007-07)

• Developing and maintaining sales strategies to guarantee success and growth with customer management and retention.
• Providing coaching, inspiring and motivating a sales team ensuring the team meets and exceeds the sales targets.
• Handling customer complaints and enquiries quickly and effectively to maintain high levels of customer service. In addition, monitoring random calls ensuring quality assurance.
• Collating forecast and analysing sales data to present to stakeholders and higher management, evidencing reaching targets.
• Recruiting new operatives as well as tracking and measuring staff performance, identifying areas of required improvement and providing training.

Operations Manager - Every Aspect Ltd - Blackburn

(2006-08 - 2006-10)

Operations Manager - Consumer Reduction Services Ltd - Blackburn

(2005-03 - 2006-08)

Operations Manager - Every Aspect Ltd, Consumer Reduction Services Ltd - Blackburn

(2005-03 - 2006-10)

• Execute the operational plan set out within the company targets and using the resources provided and to the expected service levels.
• Actively manage the performance of the office based staff and operative teams to maximise productivity, efficiency, whilst maintaining a safe working environment with high customer service levels.
• Collating data to present to stakeholders and higher management, evidencing reaching targets.
• Recruiting new operatives as well as tracking and measuring staff performance, identifying areas of required improvement and providing training.

BEng (Hon) - Building Services Engineering - UCLAN (2001)

Certificate - Marketing - Runshaw College (1997 - 1998)

Management Course - Institute of Builders Merchants (1986)