Project Manager - ESP Global Services - Reading
(2018-06 - 2021-05)
- Co-ordinated MADC project
- Work directly with Avis and TCS to manage their rental station installations across Europe
- Deal directly with Avis suppliers
- Create weekly reports
- Work on other projects including LY Airlines and Fontera
Project Co-Ordinator - BlueKong Networks - Aldermaston
(2017-12 - 2018-05)
- Maintain all project-based documents and process
- Assist with critical daily deadlines
- Working as part of the PMO team on multiple customer engagements
- Providing project support to the project leads and providing project cover while PM's are on leave
- Providing administrative support
- Bring on board new engineers to utilise for customer works
- Build strong relationships with both customers and delivery leads
Screening Executive - Capita Security Watchdog - Alton
(2016-09 - 2017-12)
- Communication with candidates and clients via telephone and email
- High caseload with weekly targets and data entry
- Followed the screening process from initiation through to completion keeping all stakeholders updated on the progress
- Handling sensitive information in accordance with the Data Protection Act
Field Manager - ITL - Basingstoke
(2015-07 - 2016-01)
Role encompassed Project Co-Ordinator work and Office Management. Day to day management and co-ordination for a team of eleven engineers for a communications outsourcing solutions company.
- Expert scheduling of engineers resulted in a better use of geographical resources, less reliance on contractors and time saving for engineers, giving them the opportunity to cross train within the company
- Negotiated payments and workload to bring in a more cost effective way of working. This reduced the bonus bill for the company by 75% and contractors payments by 90%
- Worked closely with external partners on a very fast moving project with critical timing. This ensured that the tight SLAs and KPIs were always met
- Designed and implemented a database to track the engineers' accreditation documents along with profit and loss forecasts
- Produced and analysed reports on the status of the project which included performance measures, risk assessments and key issues
Project Manager - Huawei - Reading
(2014-06 - 2015-07)
Responsible for the end to end project management in a Prince 2 environment of the company's major Openreach's Next Generation Access (NGA) project. Project reporting including status of project, key performance indicators (KPI), service level agreements (SLAs) risk assessments and other key issues.
- Set up a replacement governance plan for more effective working. This clearly defined all roles within the project for maximum understanding of all stakeholders. As such the project ran much smoother and efficiently
- Identified issues with the retrofit planning on a separate BT project. Took ownership of this sub-project and made the changes that were required to bring this back on track. Savings on this were reductions in man hours and penalty payments
- Initiated regular meetings with all stakeholders, listening to all view points and challenges. Consulted with a variety of departments and worked through to resolutions that satisfied all parties
- Responsible for the financial controls on the project and negotiated with the customer to bring payments down from a quarterly basis to a monthly payment. With a greater degree of cash flow there was scope to bring extra work into each quarter thus increasing the overall profit
- Always achieved full quarterly targets and frequently reached this within the first two months. Regularly brought work forward from the following quarter, resulting in an increase of cash flow
- Management and reporting analysis of the external partners taking into account stock management, purchase orders, performance and documentation resulted in the removal of a non-performing partner
Project Manager - MDNX - Bracknell
(2013-03 - 2014-06)
Project Manager on a major MPLS project within the company's portfolio that involved dealing with the public sector, stakeholders including Surrey and Brighton & Hove County Councils
- Attended weekly project management meetings, producing spreadsheets and statistics on project status
- Managed the installation of services for customers, liaising with all relevant stakeholders
- Project Coordinator on various projects including Thames Water and Ibis Hotels
- Managed a high order case load, ensuring that deadlines were always met
Project Manager - Arrow Business Communications - Weybridge
(2011-11 - 2013-03)
Project Manager on several projects, including Redwood Homes.
- Identified and leveraged sales and service opportunities and enhancements
- Provided technical support for all stakeholders
- Developed hosted telecommunications solutions for customers
- Challenged and improved working processes to optimise time and resources. This showed the company that the fixed lines should be associated with the engineering department that was based in Birmingham, therefore the role was moved out of the area
Senior Engineer - ABS Technology - Haslemere
(2008-01 - 2011-12)
- Managed a team of engineers
- Subject matter expert for all technical issues
- Designed company internal technical documentation, including project management forms and client requirement paperwork
- Dealt with customer complaints and concerns on a face to face basis
Engineering Team Manager - Fuszion Ltd - Slough
(2006-01 - 2008-12)
Joined Fuzsion on their start up in the UK. Main priority was the sourcing of engineers and sub-contractors.
- Trained and assisted the newly employed sales and customer service teams
- Involved in major projects researching new technology and development of compatibility of international systems
Business Systems Consultant - Callmaster Communications
(2001-01 - 2006-12)
Senior Technical Support Engineer - Panasonic
(1999-01 - 2001-12)
Project Manager / Technical Support - Craig Communications
(1997-01 - 1999-12)
Production Specialist - ITW
(1995-01 - 1997-12)
Senior District Maintenance Engineer - Mercury Communications
(1989-01 - 1995-12)
