Stephen Tingley

Modern workplace / EUC engineer with 15+ years' experience across IT support, infrastructure and end-user computing. Specialisms include Microsoft 365, Entra ID (Azure AD), Azure Virtual Desktop and endpoint management (Intune), with a track record of supporting large-scale migrations and maintaining high service availability. Known for improving end-user experience through pragmatic problem-solving, clear stakeholder communication and continual service improvement within ITIL-aligned operations.

EUC Support Engineer - Direct Line Group

(2023-12)

One of the UK's leading insurance companies including the brands Direct Line, Churchill and Green Flag.

• Supported a modern workplace estate built on Microsoft 365 and Entra ID within a Platform Operations function, prioritising stability, security and user experience.
• Administered Microsoft Endpoint Manager (Intune), supporting device compliance, configuration and application delivery.
• Managed Azure Virtual Desktop (AVD) services including host pools, application groups and user access to ensure reliable remote application delivery.
• Worked within ITIL-aligned incident, request and change processes, maintaining service standards and clear communications with stakeholders.
• Used Jira and Microsoft 365 tooling to support operational workflows, tracking issues through to resolution.
• Resolved incidents and service requests in ServiceNow while contributing to project workstreams, balancing BAU support with delivery priorities.

Workplace Engineer - ABN AMRO Bank N.V. UK Branch

(2021-05 - 2023-07)

A Dutch bank with cross-border activities which include corporate banking, asset based finance, invoice financing and leasing.

• Supported a major workplace migration aligned to the bank's "one-bank" strategy, integrating a subsidiary into the ABN AMRO end-user environment.
• Enabled continuity during a hardware refresh by transitioning users to ABN AMRO's Microsoft 365 services via Azure Virtual Desktop (AVD).
• Provided hands-on end-user support and hypercare throughout the migration, helping ensure business operations continued without interruption.

ICT Infrastructure Engineer - ABN AMRO Bank N.V. UK Branch

(2019-07 - 2021-05)

• Delivered installation and support for Windows 10 and Microsoft Office environments, troubleshooting complex end-user and platform issues.
• Administered SCCM for OS deployments and patching, supporting consistent builds and monthly update cycles.
• Supported Citrix XenApp/XenDesktop and VMware vSphere platforms, ensuring availability for virtual desktop and application services.

ICT Support Analyst - ABN AMRO Bank N.V. UK Branch

(2015-04 - 2019-06)

• Led the UK Service Desk team within a cross-border support model (UK, Netherlands, Germany and France), improving case ownership and customer communication.
• Owned IBMi and BRMS administration activities, supporting operational stability and backup processes.

IT Engineer - SE Business Systems Ltd

(2007-04 - 2015-03)

Managed service provider and IBM/Lenovo partner supporting SME clients in South East England.

• Provided end-to-end IT support and account management for 20+ SME customers, acting as primary escalation point and trusted technical advisor.
• Installed, maintained and troubleshot IBM servers and Windows Server environments (2003–2012), including upgrades and lifecycle support.
• Supported Active Directory, backup solutions (Windows Server Backup, Symantec) and IT procurement, ensuring reliable recovery and timely service delivery.

Technical Designer - Visual Tour Spain

(2005-10 - 2007-03)

Virtual tour provider for estate agents and private clients. Created interactive 360° virtual tours, managed FTP uploads and deployed content to client websites; handled customer communication and office administration.

IT GNVQ, AVCE IT, AVCE Travel & Tourism, CIT - Central Sussex College

GCSEs - English, Maths, Science, Spanish, German - Warden Park School