General Operations & Reservations Manager (Remotely in UK from 2022 on a self-employed contract) - Morgan SRL - Rome, Italy
(2017-01 - 2026-12)
- Directed full operational delivery across two award-winning boutique hotels in Rome, ensuring a consistently exceptional, high-end guest experience
- Provided strategic leadership across front office, housekeeping, maintenance, and catering functions, driving seamless, service-led operations
- Consistently exceeded revenue, sales, and KPI targets through strong commercial oversight and performance management
- Leveraged financial and operational data to identify opportunities, optimise performance, and reduce costs without compromising quality
- Developed and executed targeted sales and marketing strategies to maximise occupancy, revenue, and brand positioning
- Managed key stakeholder relationships, including agencies, booking platforms, and suppliers, maintaining strong partnerships and service excellence
- Since 2022: I worked remotely in senior sales, reservations, and consultancy role
Owner & General Manager - Il Cerchio SNC - Rome, Italy
(2012-01 - 2017-12)
stake fully sold by 2020
- Founded, launched, and successfully scaled a high-performing restaurant, gastropub, and events venue, establishing a distinctive and reputable brand
- Held full accountability for business performance, overseeing P&L, team leadership, marketing strategy, and end-to-end operations
- Built a top-ranked destination venue, recognised locally for exceptional service standards and strong media presence
- Curated and delivered large-scale cultural and community events, enhancing brand visibility and driving commercial growth
- Introduced an innovative "locally sourced" concept, strengthening brand positioning, guest experience, and market differentiation
Sales & Event Operations Manager - Domusculta SRL - Rome, Italy – venue Borgo di Tragliata
(2008-01 - 2013-12)
Head of sales & operations on all international events from first contact to event end at a complex consisting of 400 and 250 cover banqueting venues, 145 sleeping places in historic apartments and rooms, onsite pubs, multiple meeting rooms and outdoor activities, football pitch, farm, swimming pool, set in 600 hectares. www.tragliata.it
- Achieved International sales, personally undertaken, from nominal to in excess of €1.5M euros P.A as regards to events, banqueting and accommodation secured incorporating annually 150+ events and in excess of 10,000 room nights. Borgo di Tragliata is now one of THE go-to venues for destination weddings
- Created and grew a lucrative, ongoing International hospitality and events market
- Created and Implemented successful sales techniques and operational systems still in use
- Organised and led the management and development of staff and all operations
General Manager - Lindley Catering Ltd - London, UK
(2003-01 - 2008-12)
Sole responsibility for public catering and events at Tottenham Hotspur Football Club Stadium working for a market leading company contracted to 50+ sports stadiums in Britain.
- Solely responsible for planning and delivery of all event day operational requirements, products and administration for 35 bars and food outlets
- Led and developed a team of 8 senior managers, 35 supervisors, and 200+ general staff
- Accreditations achieved. Season 03/04 Most Improved Branch (joined mid -season) Season 04/05 Manager and Branch of the Year Season 05/06 Manager of the year and Best Administration Season 06/07 Manager and Branch of the Year Season 07/08 Branch of the Year (left mid-season)
- Exceeded all set budget targets quarterly and yearly
- Achieved a stabilized G.P%, wastage controlled, wage % reduced and turnover and profits increased along with customer and staff satisfaction
- Slashed Cash shortages from 1.5% to 0.005% - in real terms from in excess of £3k per event to under £300 on daily cash takings of between £50,000 and £75,000
- To achieve the above targets, I personally innovated, designed and implemented control systems, staff training and incentives promoting, and instilling, ownership of the business leading also to increased turnover of 1.5m pa, whilst trading for just an average 30 days trading p.a - high volume at full speed. The company had, at the time of my departure, subsequently secured a new contract at the above stadium and I left by mutual consent to move to Italy for personal reasons
Company Director - Global Executive Staffing Ltd - London, UK
(1999-09 - 2003-12)
Instrumental in the growth, performance and operations of my family's new business venture supplying, and training of executive hospitality staff to various prestigious venues, events and clients in London and UK. Venues included No. 10 Downing Street, The Foreign & Commonwealth Office, Royal Palaces, Livery Halls and major hospitality, events and sports venues
- Interviewed, registered trained and developed all new employees
- Monitored the working standards of up to 200 staff to ensure required quality levels were met
- Negotiated and acquired valuable contracts
- Processed wage roll for up to £20,000 per week
- Arranged high level government security clearance for employee access to above venues
Asst. Operations Manager - Park Cafè Ltd - London, UK
(1997-02 - 1999-08)
Asst. Operations Manager for a food & leisure company contracted to London's Royal Parks, namely, Regents Park, Hyde Park and Greenwich Park turning over in excess of £3m p.a.
- Co-led the daily running, profit & loss, budgets, targets, food offer, health & safety, staff levels, wastage, security, marketing and merchandising of all units including café/restaurants, tennis centre, boat lakes, kiosks and mobile units in an often weather affected and highly volatile business
- Co-wrote budgets and devised, costed and implemented changing menus for all food units
- Achieved moving the G.P.% from 55% to 69%
- Increased average spend within 1st year by analysing, and actioning improvements for: the customer journey, product placement, customer profiles and cost/retail prices
- Solely Responsible for overseeing, quoting and implementation of all hospitality, events and private function work within our venues and parks
- Achieved a £350k turnaround on the first year's bottom line
