Steve Mildner

Results-driven and highly skilled business development professional with a proven track record in driving revenue growth, fostering strategic relationships, and delivering exceptional client experiences. Expertise in leading high-performing teams, optimising client service operations, and implementing effective account management strategies. Strong interpersonal and leadership skills, adept at collaborating with clients, stakeholders, and cross-functional teams to achieve business objectives.

Seeking a challenging Client Services role in a dynamic organisation to leverage my extensive experience and drive client-centric growth.

Senior Business Development Manager - ESP Leisure Ltd

(2014-01)

• Drive revenue growth through the identification of upsell and cross-sell opportunities to increase customer recurring revenues.
• Develop and implement comprehensive account management strategies, designed to increase client retention rates.
• Cultivate and maintain strategic relationships with key clients, acting as a trusted advisor and proactively addressing their evolving needs.
• Lead contract negotiations, in conjunction with the Sales Director, to ensure favourable terms while maintaining a win-win relationship with clients.
• Collaborate with internal teams, including Sales, Product, and Operations, to align strategies and deliver exceptional client experiences.
• Conduct regular client reviews and business check-ins, providing insights and recommendations to optimise client outcomes.
• Successfully resolve escalated client issues, demonstrating strong problem-solving skills and a commitment to client satisfaction.

Implementation Manager - ESP Leisure Ltd

(2012-01 - 2014-12)

• Led a team of implementation consultants, overseeing the seamless transition from the sales cycle to solution implementation and handover to support team.
• Ensured on-time, on-budget delivery of products and services, maintaining the highest quality standards.
• Built and maintained strong client relationships, acting as a point of escalation, and creatively solving delivery challenges.
• Standardised processes and documentation, enhancing the efficiency and effectiveness of implementation projects.
• Provided consultancy services and support to clients, resolving issues, and effectively communicating with the development team.
• Successfully deployed a new solution for Center Parcs (Woburn), contributing to client satisfaction and business growth which ended in the company being awarded supplier of the year.

Product Manager - ESP Leisure Ltd

(2006-01 - 2012-12)

• Assessed Requests for Proposals (RFP) and Invitation to Tender (ITT), ensuring a thorough understanding of client requirements.
• Constructed contract-winning tenders and proposals, estimating deliverable costs and presenting solutions to clients.
• Built a library of bid, tender, and sales collateral to streamline the bidding process.
• Orchestrated client references and site visits

Project Manager - ESP Leisure Ltd

(1999-01 - 2006-12)

Project manage and implement new or repeat business to meet both client and company requirements in an agreed and timely manner.

Team Leader - Tandy

(1989-01 - 1999-12)

Tandy was a high street technology retailer specialised in electrical products before takeover by Carphone Warehouse in 1999.

Apprentice Electrician - Thorpe Electrical Co Ltd - Ashtead, Surrey

(1987-01 - 1989-12)

Electrical Installations, in Domestic, Commercial, and Industrial environments.

City & Guilds 2361 Part One - Electrical Installation

GCE O Levels & Certificate of Secondary Education