Steve Nolder

Strategy, Customer Experience & Digital Transformation Professional with extensive experience delivering change, improving customer journeys, and building commercially successful propositions. Known for strategic thinking, relationship building, and a hands-on approach, I bring transferable commercial skills, adaptability, and a strong commitment to creating great customer experiences.

Independent Travel Advisor (ITA) & Sports Travel Interests - Self-Employed

(2025-11)

• Developed experience within travel advisory and referral partnerships through involvement with travel industry communities and platforms.
• Built familiarity with customer travel booking platforms, itinerary planning, and customer engagement.
• Independently designed and managed complex international travel itineraries across Asia and Europe, combining logistics, budgeting, planning, and problem-solving skills.
• Attended the Olympics in 2024 and two major European football finals.
• Developing knowledge of sports travel, endurance tourism and customer experiences associated with major international sporting events.

International Marathon Events - Self-Employed

• Completed eleven marathons, including five Abbott World Marathon Majors (Tokyo, New York, Chicago, Berlin, and London), developing strong resilience, planning, commitment, and goal-focused execution.
• Planned complex travel and logistical arrangements around international endurance events.
• Developed strong resilience, discipline, consistency and goal-focused mindset through endurance training and competition.

Personal Growth in AI, Social Media & Digital Innovation Projects - Self-Employed

• Currently developing an AI-led social media insight application / concept focused on the user, their follower and engagement trends. Analysis on who & what they are spending their time on.
• Exploring digital innovation, social media trends, and user engagement concepts.
• Have learned AI Tools, Reel, Story & Post Dev Apps such as Edits, Capcut & Canva.
• Passed CAA Drone Pilot Test for two drones that I own. Exploring further qualifications so that I can explore videography work with applicable industries.

Seasonal Operational Support Role

• Undertook seasonal operational contract work within a fast-paced retail environment.
• Managed deliveries, replenishment, and operational support during peak trading periods.
• Demonstrated reliability, adaptability & strong work ethic within a demanding environment.

Commercial Strategy, Transformation & Customer Experience - ADFLEX LTD - Brentwood, Essex

(2024-05 - 2024-11)

B2B Payment Fintech (PSP)

• Led customer journey review for both suites of Take & Make Payment Products.
• Migration planning for transition of customers from old to updated version of Virtual Terminal.
• Analysed complaints & customer, colleague feedback to improve service quality & be the voice of the customer.
• Providing insight trends from competitors & regulatory initiatives.

Commercial Strategy, Transformation & Customer Experience - NATWEST GROUP - 155 Bishopsgate, London

(2023-01 - 2024-04)

• Led review of NWB's Future of Payments Strategy covering New Payment Architecture (NPA).
• Contributed to projects covering Open Banking, APIs, ISO20022, Digital Transformation, Consumer Duty, and Building the Bank of the Future.
• Strategic Review of NWB's Cross Border Currency Cheque Proposition with recommendations to optimise the future model & pricing & migration of Cash Letter Product to Bank of America.
• Project Lead re workstreams to secure closedown of Ulster Banking division.

Various Positions - BARCLAYS BANK PLC - London Canary Wharf

(2011-06 - 2021-08)

• Responsibility for the Online & Mobile Digital channels for Offshore & Private Bank in terms of CX, Proposition Development, Migration planning, Risks & Issues.
• Business case Development & Prioritisation decisions for strategic Investment funding.
• Led customer journey and service improvement initiatives focused on enhancing customer experience and operational effectiveness.
• Transformational change leadership for Migrations, Regulatory Initiatives such as PSD2, SCA.
• Complex Problem solver for broken business propositions such as Post Office, Small Business, Card Acquiring, Child & Youth Products, Onboarding.
• Led review of Barclays Global Captive Insurance Proposition & Strategy with recommendations to grow footprint in US / Europe onshore & offshore markets.
• Developed concept, designed & built Institutional grade Money Market Deposit platform with automated SWIFT confirmation & settlements enabling £1.8bn Deposit Book growth.
• Built Global Operating model & supported operation to make £10m profit over 3-year period.
• Develop business cases, implementation plans, and operational models.

Earlier Career Highlights - Various

• Product Management & Customer Journey Experience
• Payments & Transaction Banking Expertise
• Digital Adoption & National Performance Manager
• Corporate Banking – Day to Day ownership of Key Clients (KBI's)
• Branch Banking – Thorough grounding of every aspect of Banking, Entry Processing, Cashiering, Bureau de Change, Int Trade, Billing & Tariff, Deposits, Sales, Lending, Small Business Manager

Banking Certificate

GCSE - Maths B & English B