Complaints Manager
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I work in pension complaints, solving problems, maintaining customer relations, correcting financial detriment and communicating outcomes to customers and businesses
Current role, Complaints Manager for Diligenta.
September 2018 - June 2024.
Sainsbury's Bank, Customer Service Advisor for credit cards. Role has seen me communicate with customers on a daily basis, solving problems, answering questions and making adjustments to customer accounts.
January 2013 - September 2018.
Credit Card Disputes and Section 75.
Roles involved investigating issues with purchases, strong time management and book keeping skills, excellent communication skills and problem solving ability.
Master of arts degree in Geography and Environmental Science
Scottish Highers in English, Business Management, Geography, ICT and Chemistry
