Steven Glencross

Motivated individual with varied experience in customer-facing roles. Brings reliability, strong work ethic, and adaptability to diverse tasks, supporting team objectives and enhancing customer satisfaction. Cultivates effective relationships and demonstrates problem-solving skills to improve operational efficiency.

Labourer - Gardeners Dream

(2026-04 - 2026-05)

• Carried out manual handling duties including moving heavy materials, plants, and garden products across the site
• Assisted with loading, unloading, and organising stock deliveries efficiently and safely
• Supported daily warehouse and garden centre operations, contributing to smooth workflow in a busy, physically demanding environment
• Maintained clean, safe, organised working areas, ensuring compliance with health and safety procedures
• Worked closely with team members to ensure tasks were completed on schedule and operational targets were met
• Demonstrated reliability and strong work ethic, effectively handling pressure in fast-paced conditions
• Prepared customer orders accurately while maintaining high standards of organisation and attention to detail
• Developed strong teamwork, time management, and problem-solving skills through hands-on operational responsibilities

Roughing Joiner - Excel

(2024-04 - 2026-01)

• Coordinated first-fix joinery across diverse construction projects, ensuring timely progress and quality standards
• Oversaw installation of vital components including flooring and roof structures
• Managed interpretation of technical drawings to guide structural timber work
• Streamlined installation of joinery products, enhancing overall site functionality and workflow
• Utilised advanced machinery for flawless joinery results
• Trained and mentored junior joiners, enhancing team skills

Counter Assistant - Spar

(2023-04 - 2023-12)

• Delivered professional and friendly customer service, enhancing customer satisfaction in a busy retail environment
• Assisted customers with queries and product recommendations, resolving issues to improve overall shopping experience
• Worked efficiently during peak trading hours, ensuring excellent service standards were consistently met
• Processed cash and card transactions accurately using EPOS systems
• Replenished stock and maintained high standards of shop floor presentation
• Assisted with daily store opening and closing tasks to ensure smooth operations

Bartender - Kirkintilloch Golf Club

(2021-03 - 2023-03)

• Oversaw bar operations during high-demand functions and private events, ensuring smooth service delivery
• Delivered exceptional food and beverage service, enhancing guest experience for members and visitors
• Maintained excellent customer satisfaction through attentive and professional service
• Cultivated strong relationships with regular customers and club members, fostering loyalty and repeat business
• Handled cash and card payments with accuracy and accountability
• Supported event preparation by organising room setups and coordinating hospitality operations

Painter and Decorator - Self Employed

(2017-09 - 2022-02)

• Delivered high-quality residential and hospitality decorating projects, ensuring client satisfaction and timely completion
• Oversaw preparation work, painting, finishing, and customer communication to achieve project goals
• Prepared surfaces for decoration by filling cracks, sanding down, and applying primer for optimal paint application
• Exhibited keen attention to detail and effective problem-solving to enhance project outcomes
• Worked independently to meet deadlines and maintain client satisfaction
• Used tools and equipment within safety guidelines

Night Porter - Parsonage Hotel

(2020-06 - 2020-10)

• Covered night porter shifts to ensure smooth overnight hotel operations
• Responded to guest enquiries over the phone, delivering customer support throughout the night
• Maintained organisation of front desk areas to ensure efficient operations
• Developed strong customer service, communication, and multitasking skills while working independently and as part of a team
• Prepared buffet areas for breakfast service and ensured public areas were kept clean and organised
• Spent most of the role working behind the bar serving guests during weddings and events in a fast-paced hospitality environment
• Served drinks, handled cash transactions, cleaned glasses, cleared tables, and assisted with stock taking
• Took payments using card readers and POS machines
• Collected and recorded guest feedback to enhance service quality

Counter Assistant - Burger King

(2019-10 - 2020-05)

• Delivered professional, friendly customer service during high-pressure periods, ensuring adherence to service standards
• Handled cash and card transactions responsibly while effectively resolving customer enquiries and issues
• Prepared and served food orders quickly and accurately in line with company quality, hygiene, and food safety procedures
• Played a key role in maintaining efficient daily operations within a fast-paced, high-volume customer service environment
• Demonstrated flexibility by supporting multiple areas of the business including front counter, kitchen operations, stock organization, and cleaning duties

Music - City of Glasgow College, Glasgow (2021-07)

Bearsden Academy (2017-07)