Steven Lunt

Dependable and proactive. Skilled in Sales, Administration and Operations. 12 years of experience in B2C and B2B sales and negotiating within the Removals and Storage industry. Now seeking a new opportunity to further develop my skills in a role that can offer stability and flexibility.

Group Removals Sales & Account Manager at Ballards Removals & Storage (2018-03 – Present)

• Managing key accounts for Ballards, its subsidiary companies and working alongside other removal firms to conduct removals for military staff, elderly clients, businesses with office relocations and VIPs.
• Consulting with clients to provide add-on services, upselling and cross selling products.
• Actively pursuing new business through cold calling and lead generators.
• Consistently meeting KPIs, exceeding sales targets of at least a 40% conversion rate.
• Create quotations in line with accountable budgets, costing and deliver to the client, negotiating as required.
• Conduct video surveys and site visits and follow-up calls with clients.
• Daily usage of Moveman CRM software and MS office.
• Logistically planning removals and allocating resources.
• Monitoring processes and handling complaints.
• Creating Job sheets for the Operations department and liaising with removal crews to ensure they understand requirements and take necessary equipment.
• Ensure all client documents for international shipments and European removals are complete and sent to customs and destination agents.
• Raising invoices in a timely manner and collecting payments.

Sales Manager at Bishops Move (2015-09 – 2018-02)

• Meet personal KPI's such as conversion rates and profit margins.
• Assisting the national marketing team to localise promotions and increase enquiry levels.
• Conducting site visit surveys for domestic and corporate removals.
• Create quotations based upon surveyor reports and client requests.
• Calculate and negotiate prices, secure business, and provide support to clients throughout the removal process.
• Liaise with shipping companies and other removal companies to secure the best prices and services for our clients.
• Invoicing, handling petty cash, calculating staff wages and general admin.
• Managing the removal crew and drivers (6 members of staff).

Domestic & International Removals Manager at Clockwork Removals & Storage (2012-08 – 2015-08)

• Managing removals from taking the initial enquiry, through surveying the property, quoting the customer, invoicing and then planning the removal in conjunction with Operations.
• Liaising with other removal companies to build part-load and dedicated deliveries throughout Europe and Internationally.
• Requesting and supplying rates for various destinations.
• Using bespoke removal software (Moveware) to perform duties.
• Estimating volumes for private and corporate clients for removal.
• General diary management and paperwork production for the removal staff.
• Planning and scheduling of deliveries to optimise vehicle usage, fuel, and drivers' hours.
• Monitor operations schedules and oversee removal jobs.
• Accident and damage investigation and reporting.

18 Month Graduate Scheme, 6 Months rotation at GB Liners Ltd (2011-01 – 2012-07)

• Removal Porter
• Surveyor / Estimator
• Office Administrator

Bsc (Hons) in Human Geography – Manchester Metropolitan University (2007 – 2010)

A Level – Wigan & Leigh College (2005 – 2007)

GCSE – Portland Comprehensive School (2001 – 2004)