Steven Palmer
SUPPORT WORKER & CUSTOMER SERVICE
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About
Dedicated and reliable support professional with 15+ years' experience in customer service, call handling and care roles. Proven ability to handle high-volume enquiries, de-escalate challenging situations, and provide calm, professional support while maintaining strict confidentiality. Strong communicator with excellent IT and problem-solving skills.
Experience
Support Worker at Leonard Cheshire (2015-01 – Present)
- Deliver person-centred support to vulnerable adults in a fast-paced environment
- Maintain accurate digital records and confidential documentation
- Remain composed in challenging situations and crisis responses
- Collaborate with multidisciplinary teams and external agencies
Call Centre Agent at Hospedia (2015-01 – 2015-12)
- Managed high volumes of inbound calls in a busy contact centre
- Resolved technical issues and customer enquiries efficiently
- Accurately logged interactions on internal systems
Social Support Worker at Glasgow City Council (2011-01 – 2015-12)
- Provided direct public support while managing sensitive cases
- Partnered with organisations to resolve complex issues
Call Centre Agent at Response Handling Ltd (2006-01 – 2011-12)
- Delivered excellent customer service on inbound & outbound calls
- Professionally handled enquiries and complaints
- Consistently maintained high accuracy in record keeping
Education
Standard Grades in Maths, English, Physics – Dumfries High School
SVQ in Social Services & Healthcare (2021-01)
