Steven Smith

Organised and reliable administrator with extensive experience providing high-quality support in busy office environments. Skilled in HR and office administration, record-keeping, and customer service, with strong attention to detail and a proactive approach to problem-solving. Experienced in handling confidential employee information, supporting compliance processes, and maintaining accurate systems.

Proficient in Microsoft Office and CRM databases, with the ability to quickly adapt to new HR and business systems. Seeking a People Services Administrator role to contribute strong organisational skills and make a positive impact in a busy HR team.

Store Assistant - ToolStation

(2022-10)

• Delivered excellent customer service in a fast-paced retail environment
• Managed cash handling, stock control, and order processing with attention to detail
• Maintained accurate records and ensured compliance with company procedures
• Worked effectively as part of a small, supportive team

Administration Assistant (Voluntary) - Doncaster Carers

(2016-04 - 2020-12)

• Provided administrative support to staff and carers in a busy office setting
• Handled confidential client paperwork and maintained accurate records in line with Data Protection standards
• Managed telephone and email enquiries, ensuring timely responses
• Supported compliance processes by ensuring accurate filing and documentation
• Assisted with onboarding new volunteers and supporting them in developing confidence and skills

Administration Assistant (Voluntary) - S.Y.C.I.L.

(2014-09 - 2015-12)

• Supported daily HR and admin operations, including managing client calls and updating information on CRM system (Charity Log)
• Helped maintain compliance records and supported the coordination of services
• Provided administrative support at events and acted as first point of contact for clients

Administration Assistant (Voluntary) - Turning Point Employment

(2012 - 2013)

• Delivered administrative support within an employment services team
• Managed confidential files, scheduled appointments, and handled telephone enquiries
• Completed data entry and general office duties to support smooth service delivery

Administration Assistant - TMRP

(2010 - 2011)

• Supported HR administration, including staff training course registrations and record-keeping
• Took minutes at meetings, managed office supplies, and supported financial processes with SAGE (petty cash tracking)
• Provided customer service and updated records accurately

Canvasser - Smiles At Home

(2009 - 2010)

Customer service and admin support

Canvasser - Smiles At Home

(2013 - 2014)

Customer service and admin support

Information, Advice & Guidance - NCFE (2019)

English Level 2 - Interserve (2015)

Health & Safety Certificate - S.Y.C.I.L. (2014)

Business Admin BTEC Level 1 - The Source, Meadowhall (2010)

Text Processing OCR Level 2 - Doncaster College (2008 - 2009)

NVQ Retail & Customer Service Levels 2 & 3 - Shoefayre (2000 - 2004)

I.T. BTEC First Diploma - Doncaster College (1990 - 1994)