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Shopkeeper with over 2 years of experience following policies and procedures for smooth daily operations, dealing with a variety of tasks and social interactions. Enthusiastic polite hard-working individual with the ability to remain calm and collected during difficult situations. Worked well with team members to complete challenging tasks. Carried out assignments under short notice and outside of normal hours with good time management.

Shopkeeper - Premier Shop-Bridgwater - Bridgwater

(2024-06)

Shopkeeper with over 2 years of experience following policies and procedures for smooth daily operations, dealing with a variety of tasks and social interactions. Enthusiastic polite hard-working individual with the ability to remain calm and collected during difficult situations. Worked well with team members to complete challenging tasks. Carried out assignments under short notice and outside of normal hours with good time management.

• Customer service & Sales: Greeting shoppers, answering questions and maintaining a welcoming environment, effectively showcasing products and closing sales.
• Organization: Keeping displays neat, pricing up-to-date, and ensuring the sales floor and stockroom are clean and safe.
• Time Management: Prioritizing tasks like opening/closing routines, restocking shelves, and assisting multiple customers at once.
• Patience & Empathy: Dealing with a variety of temperaments. The ability to remain calm, de-escalate frustration, and show genuine helpfulness fosters customer loyalty.
• Teamwork & Flexibility: Stepping in to cover peers, collaborating during busy periods, and adapting quickly when unexpected situations arise.
• Cash Management: Balancing the till daily and accurately processing both cash and contactless card payments.
• Age Verification: Strictly enforcing legal age limits challenge 25 (e.g., checking IDs) to prevent underage gambling and 18+ products being sold.
• Strategic Scheduling: Establishing daily cleaning checklists (e.g., mopping in the morning before opening or during quieter hours) to maintain cleanliness.

GCSE or equivalent