Subba Waleed Ali

I am an enthusiastic, multi-skilled and focused professional who can bring passion, drive, performance, excellence, and a winning mentality to any company. I truly believe that being a quick learner who can absorb new ideas. I can communicate clearly and effectively when working with people of all levels is an excellent factor which I can convey.

I am incredibly motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line. At present I am looking to join a company where I will be surrounded by like-minded individuals who strive to break records and deliver excellence within a culture that is built on honesty, passion for business, respect, and recognition. Being results in self driven, self-motivated and resourceful, I am hoping to seek new responsibilities irrespective of reward and recognition.

Sales manager at Intercorp one ltd (2025-07 – Present)

• Responding to customer and staff concerns
• Manage daily performances by sales team
• Building excellent client relationships
• Setting targets
• Help resolve customer enquiry
• Manage sales on daily basis
• Develop training one to one
• Recruit on board and train sales representatives
• Responding to customer complaints

Community care assistant (2024-05 – 2025-04)

• Responding to customer concerns
• Supporting people with social and physical activities as well as basics such as eating and drinking
• Booking and accompanying people at appointments
• Assist with personal care
• Monitoring individuals' conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication
• Ensuring clients are safe and well
• Providing emotional support to client
• Following policies and procedures
• Dealing with metal health issues
• Fill out correct care plans

Full time customer service advisor at Diligenta (2024-02 – 2024-03)

• Responding to customer enquiry
• Resolving customer complaints
• Responding to customer concerns
• Maintaining and logging each call through the system
• Providing excellent customer support to vulnerable customers

Full time customer advisor at Selfridges (2023-10 – 2024-01)

• Responding to customer enquiries
• Escalating complaints to relevant team
• Resolving customer orders online
• Providing customer order number and status of order
• Proving customer great customer care by helping with enquiries

Full time Customer service advisor at Sqa / blue arrow (2023-07 – 2023-08)

• Responding to customer queries and complaints in an efficient and professional manner
• Escalating customer issues with management when the need arises
• Providing customer with relevant information
• Giving candidates sqa number
• Providing accurate results to candidate

Full time Customer Service Representative at Atos / Manpower (2022-10 – 2023-06)

• Responding to customer queries and complaints in an efficient and professional manner
• Escalating customer issues with management when the need arises
• Adhering to a company's policies and procedures when interacting with customers
• Following up on customer calls to ensure that that customers are satisfied
• Staying up to date regarding a company's products, services and policies by attending training sessions
• Maintaining accurate customer records in a company's customer relationship management (CRM) system and completing call logs and reports

Full time brow and lash therapist at Superdrug (2022-02 – 2022-08)

• Threading
• Lash application
• Tinting eyebrows ands eyelashes
• Customer service
• Gave leaflets out in the store

Part time beauty therapist at Beauty world (2021-04 – 2022-02)

Self employed cash in hand

• Threading
• Party lashes
• Tinting eyebrows and eyelashes
• Customer service
• Booking appointments
• Answering phone calls
• Waxing treatments
• Massages
• Facials
• Gel nails

Part time warehouse operative at Gist warehouse (2021-01 – 2021-04)

• Received deliveries of goods and supplies
• Checked for any damages or missing items
• Stored each basket into correct store
• Moves stock around with hands
• Kept records of goods
• Kept paperwork up to date

Part time brow and lash therapist at Superdrug brow bar / Glamour Eyes (2017-06 – 2021-06)

• Threading
• Lash application
• Tinting eyebrows ands eyelashes
• Customer service
• Gave leaflets out in the store

Part time Beauty therapist at Thread Ex Glasgow (2019-02 – 2019-04)

Cash in hand

• Waxing
• Manicure and pedicure
• Facials
• Threading
• Party lashes
• Tinting eyebrows and eyelashes
• Reception duties
• Answering phone calls and booking appointments

National 4 English

Intermediate 4 physiology

NC beauty care in Beauty Care

NC beauty care in Beauty Care

HND Beauty therapy in Beauty Therapy