Sue-Ellen Paul

Experienced Retail Store Manager with over 16 years' success leading high-performing stores and supporting regional retail operations. Commercially focused with extensive experience in driving sales, improving KPIs, developing successful teams and delivering exceptional customer service. A confident leader with expertise in multi-site support, recruitment, HR, performance management, visual merchandising and operational excellence.

Recognised for building strong relationships, motivating teams and consistently delivering business results.

Store Manager & Area Support at Quiz Clothing (2009-08 – 2026-06)

• Managed daily store operations ensuring excellent customer service
• Supported multiple stores and concessions
• Recruited, trained and developed colleagues
• Conducted performance reviews and disciplinary procedures
• Managed wage budgets and staffing levels
• Analysed KPIs and implemented commercial action plans
• Delivered visual merchandising standards
• Managed stock control and inventory
• Supported store openings and closures
• Maintained compliance and health & safety

Store Manager / Area Support at Select Fashion (2006-01 – 2009-12)

Managed day-to-day operations, supported Area Manager, delivered staff training, managed stock control and visual merchandising, and assisted with HR processes.

Promotions Manager at Luminar Leisure (2000-01 – 2006-12)

• Planned promotional campaigns
• Managed promotional teams
• Developed local partnerships
• Organised successful marketing events

NVQ Level 2 in Hair & Beauty – Hull College

GCSEs – Perronet Thompson School