Suhas R

Customer Experience and Marketing Technology Architect with 11+ years of experience delivering enterprise-scale Customer Experience, Digital Analytics, Personalization, and Customer Data Platform solutions across Banking, Insurance, Publishing, Technology, and E-commerce industries. Experienced in designing and implementing enterprise customer experience architectures using Adobe Experience Platform, Real-Time CDP, Adobe Journey Optimizer, Adobe Analytics, Adobe Target, Customer Journey Analytics, and Adobe Experience Manager. Proven track record leading global delivery teams, defining target-state architectures, establishing governance frameworks, and driving business transformation initiatives across Europe, North America, Japan, and India.

Recognized for translating business strategy into scalable, privacy-compliant technology solutions that improve customer engagement, operational efficiency, and marketing effectiveness.

Senior Consultant / Solution Architect – Customer Experience & Data Platforms at Deloitte India (2022-08 – Present)

• Architected and delivered 17 Adobe Experience Cloud transformation programs across Banking, Insurance, Technology, Publishing, and E-commerce sectors.
• Served as Solution Architect and trusted advisor for multinational clients across Europe, North America, Japan, and India.
• Led architecture design and implementation of Adobe Experience Platform ecosystems integrating RT-CDP, Journey Optimizer, Adobe Analytics, Adobe Target, Customer Journey Analytics, and Adobe Experience Manager.
• Defined target-state customer experience architectures supporting enterprise digital transformation initiatives.
• Led multidisciplinary teams of consultants responsible for architecture, implementation, governance, and stakeholder communication.
• Designed and implemented more than 35 customer journeys supporting lifecycle marketing, customer engagement, and personalization programs.
• Developed audience activation strategies through Adobe RT-CDP supporting millions of annual customer interactions.
• Established reusable architecture standards, implementation frameworks, and governance processes that improved delivery quality and consistency.
• Designed privacy-compliant customer data collection architectures integrating OneTrust and Osano consent management platforms to support GDPR requirements.
• Developed Deloitte's Adobe Experience Cloud Insurance Demonstration Platform used for executive workshops, innovation showcases, and presales engagements.
• Collaborated with geographically distributed teams across Europe, North America, and APAC to deliver large-scale customer transformation programs.

IT Analyst at Tata Consultancy Services (2019-05 – 2022-08)

• Delivered Adobe Analytics and Google Analytics implementations for enterprise clients.
• Developed custom JavaScript solutions for campaign attribution, cross-domain tracking and digital measurement.
• Integrated Qualtrics and Adobe Experience Cloud products to support customer experience initiatives.
• Built analytics reporting and monitoring solutions supporting business stakeholders.
• Implemented tracking and measurement frameworks using Adobe Data Collection and Google Tag Manager.

Senior Systems Developer at Infosys Technologies (2017-09 – 2019-04)

• Developed automation and operational efficiency solutions for enterprise banking clients.
• Implemented ServiceNow integration and intelligent email classification solutions.
• Developed reporting solutions and operational efficiency initiatives.

Software Developer at Trigent Software Limited (2016-05 – 2017-05)

• Delivered Adobe Analytics, Google Analytics and Adobe Experience Manager implementations.
• Supported analytics architecture and reporting initiatives.
• Implemented Tealium tag management solutions.

Software Developer at Stragure software technologies (2014-04 – 2015-12)

• Developed enterprise web applications using Java, Spring MVC, and AngularJS.
• Delivered customer engagement and survey management solutions.
• Built integrations supporting digital marketing initiatives.

Bachelor in Electrical and Electronics Engineering – B.N.M.I.T (2013)